Partner Success Manager
Partner Success Manager
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Job Description
Who we are
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Partner Success Manager who will cultivate and maintain strong productive relationships with assigned Geotab Partners ensuring they are equipped enabled and motivated to effectively market sell implement and support Geotab solutions to drive mutual success. If you love technology and are keen to join an industry leader we would love to hear from you!
What youll do:
As a Partner Success Manager your key responsibilities involve managing the partner lifecycle including relationship building strategic planning enablement and performance monitoring. You will work closely with partners and internal Geotab teams like Sales Marketing Support and Product.
To be successful youll need strong relationshipbuilding communication and influencing skills. Additionally you must have proven experience in partner or account management strategic planning and strong analytical abilities.
How youll make an impact
Build and nurture trusted advisor relationships with key stakeholders within assigned partner organizations. Understand their business goals market strategy and operational capabilities.
Oversee the onboarding process for new partners within a portfolio. Develop and deliver ongoing enablement plans ensuring partners have access to and utilize Geotab training resources certifications and tools needed for success.
Collaborate with partners to develop joint business plans outlining mutual goals sales targets marketing activities and key performance indicators (KPIs). Conduct regular business reviews (e.g. QBRs) to track progress identify challenges and adjust strategies.
Proactively monitor partner performance against agreedupon metrics. Identify underperforming partners and develop corrective action plans. Recognize highperforming partners and identify opportunities for further growth and investment.
Ensure partners understand the full value proposition of Geotab solutions and the Partner Program. Act as the partners advocate within Geotab liaising with Sales Marketing Support Product and other internal teams to resolve issues and facilitate partner needs.
Work with partners to identify upselling crossselling service attachment and expansion into new segments.
Ensure partners understand and adhere to Geotab Partner Program requirements and policies. Collect and synthesize partner feedback regarding Geotab products services and the Partner Program channeling it back to relevant internal teams for continuous improvement.
Work closely with Geotab Partner Account Managers (PAMs) and other internal stakeholders to present a unified front and provide seamless support to partners.
What youll bring to the role
- Minimum 8 years of combined experience in roles such as Channel Management Partner Management Partner Success or Senior Account Management within the technology sector (SaaS IoT or Telematics preferred).
Bachelors Degree in Business Administration Marketing or a related field or equivalent practical experience.
A proven track record of successfully managing and growing a portfolio of channel partners or strategic accounts.
Demonstrated experience in developing and executing joint business plans with partners.
Strong understanding of channel sales models partner ecosystems and partner profitability drivers.
Experience working with CRM systems (e.g. Salesforce) and potentially Partner Relationship Management (PRM) platforms.
Excellent communication interpersonal and presentation skills with the ability to build rapport and influence stakeholders at all levels.
Strong analytical and problemsolving skills; ability to translate data insights into actionable strategies.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to fulltime permanent employees only
How we work
Required Experience:
Manager
Employment Type
Full Time
