Onboarding Specialist
Onboarding Specialist
Posted on :
04-05-2025
Employer Active
1 Vacancy
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Job Description
View our much better version of this job spec on our careers page: KEY BITS
Location: We can currently only accept applications from candidates that are located in Massachusetts and have longterm working rights in theUS.
Flexibility: We have office hubs in Boston (US) and London (UK) as well as nooffice hubs in several European countries. We operate a choicefirst work approach that lets you work fully remotely from Day One even if youre near an office hub.
Salary: We benchmarked ca. $% bonus equity at IC2 level in our progression framework for someone based in Boston.
Interviews: 3 stages totalling around 3 hours over 23 weeks.
Start date:As soon as you can start.
Reporting to: Sharen Gill Head of Implementation
More info: The FAQ below ourhandbookor ask anything.
HELP US HELP THE WORLD AGREE FASTER
Juro has big ambitions: to become the goto platform for agreeing and managing contracts globally. And well need help doing it.
Legal tech is on the rise with Goldman Sachs estimating that44% of legal tasks can be automatedwith generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.
Juros AIpowered contract platform is backed by a stellar Customer Success team with industryleading satisfaction scores letting new customers manage contracts at scale in hours not weeks.
Most LegalTech vendors deliver the opposite: protracted scattered onboarding and thin support. The result Customers lose excitement use the platform less and eventually abandon it altogether.
Were hiring to stay ahead expanding the team so every customer continues to see rapid effortless value from day one.
Your mission is deliver value to our paying customers through an effective and speedy onboarding while being the voice of the customer internally. This means owning the onboarding of fastgrowing companies from end to end and delivering effective speedy and thoughtful customer projects.
Success for you by month 3 means:
Youre comfortably juggling 35 live customers and 100% of your onboardings complete in <45 days.
You run AIaugmented data extract projects and coach customers on AI workflows and best practice.
You confidently serve as a technical expert providing support to Customer Success and Sales teams and actively participating as a technical voice in customer and prospect calls.
We care about building a diverse team where everyone feels they belong. Thats why ourperks & benefitsandchoicefirst workapproach are designed with inclusivity in mind. Read more in ourdiversity inclusion & belonging hub.
WHO WE LOOK FOR
Research shows that while men apply to jobs if they meet 60% of criteria women and those in traditionally underrepresented groups tend to apply only if they check all boxes. So if you think you have what it takes but dont meet every single point aboveplease still get in touch. Wed love to have a chat and see if you could be a great fit.
We look for people whose approach to work aligns with our values & behaviours. For this role we particularly value:
Prioritisation: You can juggle several projects at once and still focus on what matters most.
Clear thinker: You explain ideas simply and logically.
Techsavvy: You quickly grasp Juros features and integrations to help customers.
On top of that you have been part of a journey where:
Youve onboarded multiple customers in parallel to some kind of service or platform.
Youve worked to and consistently delivered on team targets.
Youre keen to learn new technical concepts and then apply them to your work with customers.
Youre legalcurious i.e. interested in how contracts and law intersect with tech.
Nice to have:
Youve worked in a fastgrowing AI or SaaS startup.
Youve worked with Salesforce Greenhouse HubSpot Workday or an API.
This job likely isnt for you if:
Presenting live kickoff training sessions or webinars solo feels daunting youd rather stay behind the scenes than guide customers in real time.
Running 30plus parallel onboardings sounds overwhelming you prefer deep focus on a single account at a time.
Figuring out new software and troubleshooting workflows isnt your thing youd rather avoid the handson tool work this role demands.
OUR MISSION
Juro exists tohelp the world agree fasterby making legal contracts frictionless collaborative and accessible.
Juros intelligent contract automation platform is on its way to dethroning desktop tools as the paradigm for collaborating on legal documentation around the world.
Were doing that by rebuilding contracts from the groundup around a browsernative experience augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.
Read more aboutour vision for intelligent contract automation.
GOT MORE QUESTIONS
Check if theyre answered on:
There youll find answers on topics such as career progression inclusion & belonging the interview process benefits and more. Or reach for anything.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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