AI Transformation Specialist
AI Transformation Specialist
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Job Description
AI Transformation Specialist
(Lead AI AI Operational Transformation)
Channel Factory is on a mission to become an AIFirst and AINative organization. As a company were now at a critical inflection pointbringing AI not just into our product but into the operational DNA of how we work.
We are seeking an AI Transformation Specialist to lead operational excellence through the adoption of GenAI technologies across all departmentsfrom Media Planning to Finance from Product to Sales. Youll work directly with senior leadership and frontline teams to identify inefficiencies reimagine processes and drive scalable improvements that AI can uniquely enable.
Objective
Success Criteria
AI Roadmap Execution
Clear departmentwide action plans for AI integration delivered within 3 months
Operational Efficiency Gains
20% cycletime reduction in key processes (e.g. campaign setup client reporting QA cycles)
GenAI UseCase Delivery
5 practical GenAI solutions deployed across at least 3 business functions
Culture of Adoption
80% of employees AItrained with departmental AI Champions embedded
Governance & Change Readiness
Responsible AI principles and risk assessments embedded into transformation playbook
- Partner with Channel Factorys senior leaders to define and execute the companywide AI operational transformation strategy
- Help every department move from AI (AI as an addon) to AI (AI as a core operating mode)
- Work with Product Ad Ops Sales HR Customer Success and Finance to map workflows ripe for automation or augmentation with GenAI
- Prioritize initiatives using a combination of effortimpact analysis value streams and stakeholder readiness
- Define usecase briefs build proofofconcept pilots with internal or external AI partners and support implementation
- Example use cases:
- GenAI copilots for campaign planning
- Automated client QBR generation
- Realtime language localization
- Internal knowledge assistant for onboarding SOP access and policy interpretation
- Champion the AI mindset through training programs brown bags and live workshops
- Set up and lead a network of departmental AI Champions to scale adoption
- Collaborate with Legal IT and Security to embed privacy data handling and risk review protocols into all GenAI deployments
Preferred Experience
Examples
5 years in operations consulting program management or business transformation
e.g. Ops Lead in tech strategy consultant with AI transformation experience
Track record of crossfunctional program delivery
Able to speak business with Sales ops with CS and roadmap with Product
Demonstrated experience deploying GenAI tools in practical workflows
Not expected to code models but should know how to scope and lead
Deep familiarity with tools like ChatGPT Claude Gemini Notion AI Airtable AI etc.
Comfortable piloting tools comparing vendors and recommending fit
Strong communication and influence skills
Can lead workshops coach VPs and align execs with bootsontheground teams
- Builder & Optimizer You love taking messy processes and making them sing using systems thinking and modern tools
- Curious Generalist You may not be an engineer but youve explored GPTs agents and workflows and have a real POV
- Change Leader You can rally teams defuse resistance and make innovation feel accessible
OutcomeObsessed You know that success isnt just the techits getting teams to work smarter and faster
Channel Factory is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organisation including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications merit and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace including an LGBTQ committee.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
