Walkin - Drive: Jr. Executive Operations Capability - Vikhroli - 6th May, 2025
Walkin - Drive: Jr. Executive Operations Capability - Vikhroli - 6th May, 2025
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Job Description
We are pleased to announce awalkin interviewfor the role of Junior Executive Operations Capability atRentokil PCI a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in afastpaced technologydriven environment.
Walkin Interview Details:
- Date: 6th May 2025
- Time:11:00 AM to 3:00 PM
- Venue:RentokilPCI
301 3rd Floor L D Building
Mehra Industrial Estate L. B. S. Marg
VikhroliWest Mumbai Maharashtra
Pin Code400079
- Contact: Smita Kapadia
- Shared CV on Email:
Timebound errorless report preparation with indicators that will help the manager and GM Ops capabilities to analyze the complaint management process and its progress role & responsibilities .
1. Support manager operations along with close coordination of the reporting team in establishing a robust and dynamic endtoend comprehensive system for effective complaint management for NKA accounts & timely SOS followup on a regular basis.
2. Collate various complaints across NKA customers analyze and provide feedback to the manager of operations capability.
3. As a result of a comprehensive complaint management & feedback system enhance the customer service experience and strengthen customer confidence in RPCI leading to increased customer retention.
4. Maintain proper coordination with branches & NKA team (if required at the customer level also) to ensure monitoring of planning scheduling & ontime service delivery as per contract for select NKA customers.
5. With the support of the manager of operations monitor:
a. SOS
b. TAT for all steps involved in complaint management
c. Collate & analyze data and prepare action plans and present findings on a regular basis in internal calls.
6. Any other work or projects assigned from time to time.
Skills preferred:
- Strong communication skills verbal written and fluent English. Local languages preferred
- Basic computer proficiency Google Suites/MS suite iCABs Internal systems and
- Strong Analytical skills
- Ability to work with branch team & NKA team for faster complaint resolution
- Preferred graduate from any field. Basic pest knowledge complaint resolutioncustomerfacing.
- Good team player with the ability to collaborate with crossfunctions (IT iCABs CCC branches NKA).
- Agile and flexible must take initiative and be innovative in processes .
- Willingness to travel based on the needs
- Project Management & Time Management Skills: systematic and methodical working
KPI:
- Timebound errorless report preparation with indicators that will help the manager and GM Ops capabilities to analyze the complaint management process and its progress.
- Ontime service delivery as per contractual obligations.
- 96 to 100 % SOS handled accounts.
- Improve recording of complaints (C7 & CO compliance) in icabs for all NKA customers .
- xx% reduction in the NKA customer complaints.
- Improving the NPS of NKA customers.
- Improve retention % for handled accounts
Requirements
Competencies (Skills essential to the role):
- Strong Communication Skills Verbal And Written
- Organised responsible and able to work independently
- Good team player with the ability to collaborate with cross functions
- Tech Savvy able to operate apps
- Analytical and Presentation Skills
- Good with Report Preparation
- Knowledge of iCABS SCP myR SRA & other related softwares and applications
Required Experience:
Junior IC
Employment Type
Full-Time
