Resolution Support Technician
Resolution Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Circa 37683 depending on skills and experience
Permanent 37 hours Full Time
Location:Chelmsford Area covering wider Essex
See the possibilities. Realise your potential.
We have an exciting opportunity to join our Asset Performance team as a Resolution Support Technician supporting our asset performance technicians undertaking chronic flooding pollution and highprofile complaint investigations. This role will require flexibility to adapt to changing business needs and driving continuous improvement.
Your duties will include:
Use of Infonet and Wincan to create shape files for sewer coding based on data from risk tool and identified areas of concern
Provide prompt technical support expertise and advice for relevant internal and external stakeholders & customers
Identify and promote improvements to facilitate effective and efficient operation of the Water Recycling Network
Work closely with relevant teams to deliver efficient solutions to customer and operational issues
Coach and support in the performance management of field resources.
Liaison with all other departments as required to deliver the performance commitments and outputs identified to resolve and/or mitigate
Engagement with local network teams on data and results sharing
Strong engagement with SMART networks to build monitoring system
What does it take to be a Resolution Support Technician
Proven knowledge and understanding of sewerage systems and regulations
Great customer service skills
Ability to interpret and act upon data in an efficient way
Collaboration with stakeholders
Strong health and safety awareness within an operational environment
Full UK Driving Licence is essential
Able to work within a confined space and at height without restrictions. Due toharness weight limits your maximum weight cannot be in excess of 113 kilogramsyou will be expected to complete relevant occupational health checks.
Benefits aligned to this role.
Our people are important to us and we want to make sure that we reward and recognise all the great work that they do.
Your benefits will include:
Personal private health care
25 days annual leave rising with length of service
Business use of company vanplus access to tools and all uniform and PPE
Competitive pension scheme Anglian Water doublematches your contributions up to 6% (18% total)
Bonus scheme
Flexible benefits to support your wellbeing and lifestyle.
A flexible working culture
Life Assurance at eight times your salary
Personal Accident cover up to 5x your salary
Lots of great discounts
Paid time off when youre physically and mentally unwell
An excellent Family Leave package to help you support your family
Inclusion at Anglian Water:
Inclusion is for everyone and we are an equal opportunity employer which means well consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and were committed to creating an environment where all our colleagues feel they belong.
Closing date: 08/05
#loveeverydrop
Required Experience:
IC
Employment Type
Full-Time
