IT Site Admin
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Salary Not Disclosed
1 Vacancy
Job Description
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.
About the Role
Maintain continuous and efficient operation of the applications and servers guarantee the security of the information in the network with its corresponding support train and allow to be trained in capabilities documented in IT capability matrix.
What You Will Do
- Break/Fix Activities Resolve Incidents and Problems associated with End User Computing Devices provide Break/Fix support advice and assistance to employees
- Hands & Eyes Support for servers routers switches. Basic understanding of networking and ability to support remote network team to troubleshoot devices
- Knowledge of support for Mobile devices with focus on Android
- Resolve L2 incidents enduser related support for site personnel as escalated by the Central IT Help Desk. Mentor to Junior team members
- Ability to provide remotely support and coordinate with the Central Help Desk (level 1 issues) or assigned to the onsite IT Site Administrator for advanced / onsite issues.
- Provide support to VIP users with excellent communication and adherence to ITIL process.
- Responsible for all backend IT administration located at the facility
- Have good communication with all other Corporate Information Technology personnel to ensure standardization and compliance between sites.
- Work closely with Corporate Information Technology department to identify and address facility related technology requirements.
- Provide device installation initial instructions on hardware/software and problem resolution.
- Provide excellent customer support for Desktops laptops mobile and printers. Such devices will be supported through inwarranty support from local vendors or using available spares or in event of nonwarranty replacement through a local OEM.
- Supporting offshore team of engineers and team activities
What You Need
- 35 years of experience supporting companies with more than 30 physical and virtual Windows servers
- 35 years of experience negotiating with suppliers
- Professional career initiated or finished related to information technologies
- Ability to collaborate with a diverse globally distributed team to manage multiple simultaneous fastpaced projects learn quickly and comprehend many technical and business concepts
What is Nice to Have
- Problem solving skills.
- Technical Certifications
- SAP knowledge
What Makes You Eligible
- English Native Language
- Fluid Spanish Language
- Be willing to travel up to 25% domestic only OR domestic and international travel
- Be willing to work in a manufacturing facility
- Successfully complete a background investigation and drug screen as a condition of employment
- This position requires the use of a HARMAN or customerowned vehicle. As such any offer of employment will be contingent upon having a clean driving record which will be evaluated and determined in HARMANs sole discretion no more than four (4) active points for moving violations (issued by any motor vehicle agency) and no references to operating a vehicle under the influence of controlled substances within the last 10 years.
Salary Ranges:
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Employment Type
Full Time
