Clinical Support Representative
Clinical Support Representative
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1 Vacancy
Job Description
Job Details
Description
GENERAL SUMMARY OF DUTIES: Responsible for supporting office staff physicians and management with all clinical clerical and organizational tasks revolving around patient care. Advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures followup office visits and ancillary services. Additionally responsible for obtaining accurate documentation of patient information physician scheduling endoscopy center scheduling requests received via the Patient Portal and for responding resolving and/or escalating as required to all patient related issues.
Manage and triage incoming phone calls or assigned tasks to resolve patient inquires with minimal patient transfer to office staff. Assume responsibility for resolving and fulfilling patient requests including test results prescription refills and general healthcare questions. Schedule and reschedule appointments to include Endo procedures.
REPORTS TO: Senior Manager Patient Service Center
RESPONSIBILITIES
Duties include but are not limited to:
- Schedule patient appointments to include endo procedures
- Schedule and obtain results for lab or radiology procedures; accurately communicates results to physicians and patients as necessary (with provider approval)
- Has knowledge of drug uses and dosage requirements
- Prepares requests for prescription refills for physician approval (i.e. enter pharmacy info send details to MD via telephone encounter)
- Accurately provide or counsel patients and/ or relatives with pertinent information regarding medical treatment or procedures as necessary
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Participates in staff meetings as directed by the Office Manager
- Participates in marketing activities as directed by the Office Manager
- Cross trains and performs other PSC functions including phone triage scheduling precertification document filing referral or medical records management as directed by the management
- Meeting department performance standards some of which are:
- Address encounters or tasks within 2448 hours as assigned
- Remain available in call queue
- Maintain minimum monitoring score of 90%
- Any other duties and/or special projects as assigned
REQUIRED EDUCATION SKILLS & EXPERIENCE
High School Diploma or GED required; Must have 23 years of specialty clinical experience gastroenterology experience preferred. Certified or Registered Medical Assistant preferred must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.
ADDITIONAL SKILLS AND EXPERIENCE
PSC Clinical Support must be able to:
Possesses the ability to deal with patients visitors coworkers and physicians with courtesy and respect
Displays a professional outgoing warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plan prioritize and complete multiple tasks as delegated by the Office Manager
Work under pressure; assess respond and communicate issues in a timely manner
Communicate clearly with patients and coworkers through the telephone email and inperson
Interpret and apply clinical and nonclinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel as business needs require
Required Experience:
Unclear Seniority
Employment Type
Full-Time
