Trust & Safety Analyst

About the Team

At OpenAI our Trust & Safety operations are central to protecting OpenAIs platform and users from abuse. We serve a diverse customer base ranging from individual users and earlystage startups to global enterprises across ChatGPT and our API (and beyond!). Operating within our Support organization our team works closely with Product Engineering Legal Policy Go To Market and Operations teams to ensure were delivering the best possible experience to our users at scale while keeping OpenAI and users safe.

About the Role

We are looking for experienced Trust & Safety Analysts to collaborate closely with internal teams to ensure safety and compliance on OpenAI platforms. You will be a stakeholder in the design and implementation of policies processes and automated systems to take action against bad actors and minimize abuse at scale handle high risk & high visibility customer cases with care and build feedback loops to improve our trust & safety policies and detection systems. Ideally you have worked in a highpaced startup environment have handled a breadth of integrity related issues of varying sensitivity and complexity and are comfortable with building processes and systems from zero to one.

Please note: This role may involve handling sensitive content including material that may be highly confidential sexual violent or otherwise disturbing.

This role is based in San Francisco CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Support new launches by partnering with Product and Policy teams to stand up safety workflows tooling and vendor programs ahead of release.

• Interpret and apply usage policies to complex scenarios providing clear guidance to customers and internal teams and capturing edge cases to refine the policy set.

• Own highstakes escalationsinvestigate quickly coordinate across Legal Compliance and Engineering and drive incidents to resolution with minimal noise.

• Build and scale processes for humanintheloop labeling user reporting & content moderation appeals and other trust workflowsalways with quality as the North Star.

• Analyze data for trends and create tight feedback loops that inform detection models product features and policy updates.

• Advance moderation quality by defining KPIs setting up QA programs and iterating on reviewer training and tooling.

• Equip internal & external teams with playbooks SOPs and handson training that deepen their understanding of our systems and safety philosophy.

• Serve as escalation POC for highcomplexity cases acting as the nexus between product compliance legal ops and customerfacing teams.

• Proven ability to drive automation at scale demonstrating handson experience rolling up sleeves to implement operational efficiencies; Strong experience or ability in leveraging LLMs to enable automation is required.

You might thrive in this role if you:

• Build for scale. Youve taken operations from zero to one while keeping the quality barhigh.

• Bring 5 years in Trust&Safety integrity or compliance ops including handson experience with content moderation and vendor management.

• Combine strong analytical skills with the ability to communicate nuanced technical issues to both engineers and nontechnical stakeholders.

• Have proven programmanagement skills: you prioritize ruthlessly juggle multiple launches and bias toward action.

• Are comfortable in ambiguity and energized by solving novel problems in a fastmoving startupstyle environment.

• Maintain a humble collaborative attitude and a willingness to learn whatever is needed to help your team and our users succeed.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that generalpurpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race religion national origin gender sexual orientation age veteran status disability or any other legally protected status.

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via thislink.

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At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.