Pharmacy Assistant - Adjudication
Pharmacy Assistant - Adjudication
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1 Vacancy
Job Description
Pocketpills is Canadas online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of healthcare professionals technologists customer service working to provide personalized care support and timely medications for our members. Through our easytouse app and website members can fill prescriptions order refills and consult with certified health care professionalswherever and whenever they need. With a presence across multiple provinces in Canada we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canadas fastestgrowing health tech companies with more than 500000 members and counting.
At Pocketpills we prioritize a memberfocused approach and seek passionate individuals who resonate with our core values: People First Celebrate the Why! Be Accountable Act with Honesty and Integrity and Think Big Start Small Move Fast.
Join us in making a meaningful impact in healthtech!
The Role:
Were looking for a selfmotivated superstar Pharmacy Assistant to join the amazing Pocketpills team on a 12month maternity leave contract.
Job Duties:
- Deliver quality customer (member) service to patients.
- Understanding of prescriptions writing SIGs/Signature and digitization of written prescriptions.
- Assist members across various communication channels phone email SMS and chat with the order billing/insurance medication or other servicerelated questions.
- Process new and refill prescriptions.
- Take/send refill requests and respond to patient inquiries.
- Verify prescription information is complete and accurate.
- Collaborate with pharmacy team members to maintain member satisfaction.
- Understanding of commonly prescribed medications and their uses.
- Assist the pharmacist in filling prescription items as per the College of Pharmacy regulations.
- Collect organize and evaluate patient information.
- Proactively identify solutions to questions you anticipate our members having in each interaction.
- Troubleshooting insurance plans.
- Take a handson approach to resolve every issue owning it from start to finish.
- Reviewing and processing every request accurately.
Qualifications & Experience:
- 25 years of pharmacy experience
- Experience recognizing and identifying patient medications.
- Excellent written verbal and oral communication skills.
- Strong member service focus.
- Strong interpersonal skills with the ability to work independently with minimal supervision.
- A thorough understanding of quality assurance and delivery of service excellence.
- Experience working under pressure in a fastpaced work environment while consistently exceeding productivity and quality stand.
- Enjoys multitasking and is proficient in computer handling skills.
The annual compensation is based on a number of factors and may vary depending on jobrelated knowledge skills experience and alignment to the market.
Status: Full time 40 hours per week on a Maternity Leave Replacement Contract.
Location: Mississauga ON
Hours : Monday Friday 8:00am to 4:00pm (EST)
Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrierfree and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs.
Required Experience:
Manager
Employment Type
Full Time
