25023 - Manager, Process and Change

Essential Responsibilities:

• Lead the change management portfolio at an organizational level aligning change management with business goals.
• Conduct thorough evaluations of existing processes and workflows to identify inefficiencies bottlenecks and areas for improvement.
• Develop and support action plan implementation to streamline processes reduce waste and optimize resource utilization while maintaining high quality standards and customer service.
• Design and document new processes procedures and standard operating protocols ensuring clarity and consistency across all operations.
• Monitor and evaluate the effectiveness of implemented improvements making adjustments as necessary to achieve desired outcomes and continuous improvement.
• Develop and implement change management strategies and plans to support the successful adoption of organizational change initiatives.
• Assess the impact of change initiatives while collaborating with appropriate stakeholders to support the development of communication and training activities to facilitate smooth transitions.
• Collaborate with crossfunctional teams to ensure alignment and integration of change management activities with other business initiatives.
• Proven ability to lead a high performing process improvement & change management team
• Provide guidance and support to leaders and employees throughout the change process ensuring their understanding and engagement.
• Identify and address resistance to change collaborating closely with stakeholders to mitigate risks and overcome challenges.
• Monitor and evaluate the effectiveness of change management efforts adjusting as necessary to ensure desired outcomes are achieved. Including measurement of benefits realization on high impact programs
• Stay updated on industry best practices and emerging trends in change management & process improvement incorporating them into the NSLCs approach.
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• Collaborate with crossfunctional teams including senior leaders store managers department heads and frontline staff to gather insights and feedback on existing processes.
• Utilize data analysis tools and techniques to collect and analyze performance metrics customer feedback and operational data to inform process improvement and change management initiatives.

Secondary Responsibilities

• Develop training and support to organization on new processes and procedures ensuring seamless implementation and change adoption.
• Demonstrate commitment to the NSLCs Values
• Demonstrate commitment to the NSLC Service Standards
• Demonstrate commitment to the Occupational Health and Safety Standards
• Perform other related duties and responsibilities as assigned; travel primarily within the province as required.

As a qualified candidate you will have:

• Bachelors degree in business administration Operations Management Industrial Engineering or related field
• 57 years experience managing complex Organizational Change and Process Improvement activities
• 35 years leading a team with growing responsibilities
• 35 years experience creating process and technology related change in a retail environment

As an ideal candidate you will have:

• Advanced degree or professional certifications such as Lean Six Sigma Blackbelt Change Management Designation and/or Project Management Certification

An alternate combination of education and experience may be considered equivalent.

Be Part of Something Good Our people are the heart of what we do why we do it and are the key to our ongoing success

Since 1930 we have come together for the good of this beautiful province we call home. The NSLC manages the safe and responsible sale of beverage alcohol and cannabis in Nova Scotia. We contribute to the good of our province with responsible sales the impact we have on the communities we serve and by the financial contribution we make that helps create a stronger Nova Scotia. We are committed to improving the wellbeing of our customers employees and communities across the province. For more information about the NSLC please visit our website.

A diverse team equals success When our team members bring their true selves to work we celebrate. We know that diversity of thought identitycultureand background makes for an innovative and successful team. If you require accommodations for an interview or need support in applying please contact us at emailprotected

If you are interested in being considered for this opportunity please apply online no later than 11:59 pm on May 13 2025.