Body Shop Estimator
Body Shop Estimator
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Salary Not Disclosed
1 Vacancy
Job Description
The Toyota of Orlando Culture
We are in the people business. Toyota of Orlando has a strong culture that values teamwork customer and employee satisfaction. Toyota of Orlando currently seeks several selfdirected and goaloriented individuals to join our growing team!
Our Mission
Toyota of Orlandos mission is to be Orlandos automotive leader in vehicle sales and service. We achieve this by providing extraordinary owner experiences through continuously developing passionate associates who share our desire to always be better.
Our Performance Standards are based on Professionalism Development of People Honesty and Integrity Quality Caring Were ALL Salespeople and Being the Best.
TheBody Shop Estimatorprovides world class customer service experience to all customers on the phone in person and throughout the entire repair process. This position serves as the primary point of contact for the customer throughout the repair process from the point of dropoff through the delivery of the completed vehicle and is responsible for coordinating communications with all other (internal & external) stakeholders for the repair.
Job Responsibilities:
- Continuous sales and relationship building with insurance companies and body shops
- Inspect physical damage of vehicles to determine feasibility of PDR repairs and appropriate replace/repair techniques
- Assist repair facilities in achieving scheduling and repair goals through maintaining established productivity standards
- Estimate all drive in appointments
- Complete process review with customer
- Repair Orders: all files are opened with compliance including obtaining proper authorizations
- Prepare and complete proper paperwork for final customer packet prior to vehicle delivery
- Post repair plan documentation
- Provide post repair plan communication including all vehicle status updates
- Total loss administration
- Comply with all safety rules guidelines and standards
- Performs other related duties as assigned for the purpose of ensuring outstanding customer service experience
Requirements:
- Strong negotiating and communication skills for providing client service and maintaining effective working relationships
- Minimum of 1 year experience Automotive Industry and/or minimum 1 year experience as an Auto Physical Damage Estimator or equivalent job experience
- Excellent computer skills including knowledge of software estimating technologies
- Previous experience with insurance company relations preferred
- Must have previous experience in a high volume shop
- Working knowledge of DRP programs
- Working estimating knowledge including systems
- Strong sales orientation
- Must have a valid drivers license and be eligible for coverage under Toyota of Orlandos insurance policy
- Satisfactory completion of a criminal background check
- Ability to effectively communicate with others verbal and written
- Ability to read and understand instructions written estimates and work orders
- Organization and multitasking skills good time management and adapts easily to a fastpaced environment
- Personable friendly demeanor with an outstanding customer service approach with internal and external customers
- Well groomed professional appearance
- Strong administrative skills
- Must be able to stand for extended periods of time during the disassembly/estimating of a vehicle
- Occasionally exposed to hot cold wet or humid conditions
- Must be able to lift up to 25 pounds
In return for your invaluable knowledge skills talent and ambition Toyota of Orlando offers competitive salaries and benefits.Employment is contingent upon successful completion of a background investigation.Toyota of Orlandois proud to be an Equal Opportunity Employer.
Employment Type
Full-Time
