Supervisor
Supervisor
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$ 68507 - 77412
1 Vacancy
Job Description
Job Responsibilities
Who we are:
At the South Carolina Department of Revenue (SCDOR) we are funding a better state to live work and play. Offering excellent benefits hybrid work schedules tuition assistance and selfdevelopment opportunities we are a trustworthy partner to our customers and an innovative workplace that supports worklife balance and empowers our employees to reach their highest the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDORs successby collecting 95% of South Carolinas general fund our team serves with purpose and impacts the success of our community.
Learn more about why you should join our team at are looking for teammates who are:- Able to inspire and motivate others
- Able to lead by example
- Able to demonstrate a high degree of selfmotivation integrity initiative and professionalism
- Flexible and able to adjust to change
- Strong oral and written communicators
What you will do:
You will lead the taxpayer assistance function of the Greenville Taxpayer Assistance Team to increase license and tax compliance while promoting team cohesion consistency and the security of data to ensure a positive customer experience and growing voluntary compliance.Primary job duties include:
- Supervising planning monitoring directing and coordinating the overall activities of the section.
- Hiring and maintaining a competent empowered diverse and forwardthinking team.
- Administering the employee performance management program staff organization employee engagement training career development time and leave succession planning and personnel matters. Completing all dashboards scorecards and required reviews.
- Evaluating and analyzing the functions and procedures related to Taxpayer Assistance. Identifying and defining improvements to processes that will streamline the taxpayer experience.
- Serving as the primary point of contact for the Greenville District office in coordinating with internal teams. This includes working with Facilities on building and landlordrelated matters partnering with Protective Services on safety and emergency issues and collaborating with Security and Technology Services on network equipment and technology support needs. Also assisting with tasks such as ordering supplies and managing office equipment and assets.
- Coordinating assigned special projects leading or serving on project teams and evaluating related data.
- Partnering with other sections at SCDOR to understand and meet processing requirements. Participating in form revisions revenue rulings and legislative policy and procedural changes.
- Assisting in the development review and maintenance of procedures for Taxpayer Assistance duties and tasks.
Minimum and Additional Requirements
- A bachelors degree and three years of relevant experience in business management public administration or administrative services.
- Relevant experience or education may be substituted on a yearforyear basis with an approved equivalence by the Division of State Human Resources (DSHR).
Academic degrees must be from an accredited institution of higher learning.
Preferred Qualifications
- Demonstrated ability to lead with confidence and professionalism.
- Knowledge of accounting policies and procedures.
- Ability to communicate with the public and to work closely with internal and external customers providing quality customer service.
- Ability to organize coordinate administer direct and supervise to maintain a selfsufficient section.
Additional Comments
- EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age race color religion sex national origin disability and pregnancy childbirth or related medical conditions including but not limited to lactation.
- Hours: Onsite work hours are 8:30 a.m. 5:00 p.m. Monday Friday (37.5 hours per week).
Ready to apply
- Apply online and complete the application fully including all current and previous work history and education.
- You may submit a resume but it will not be considered as a substitute for completing the entire application.
- Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a oneway virtual interview (using Spark Hire).
- Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check which includes fingerprinting.
Required Experience:
Manager
Employment Type
Full-Time
