Manager, Professional Services

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fastpaced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Manager of a Professional Services team at Axon youll drive highimpact implementations of cuttingedge hardware and SaaS solutions that help protect lives and deliver justice faster. Youll build and scale a highperforming Professional Services team influence crossfunctional strategy and be a key player in Axons mission to obsolete the bullet. If youre looking to grow your leadership career while making a realworld difference this is where your next big move starts.

What Youll Do

Location: USbased Axon hub sites (Atlanta Boston Denver San Francisco Scottsdale or Seattle metro areas)
Reports to: Senior Director Hardware Deployments

• Lead manage and develop a highperforming Professional Services team consisting of professional service managers
• Define implement and continuously improve the Professional Services delivery model to ensure scalability efficiency and customer satisfaction.
• Oversee the successful delivery of hardware and SaaS projects from initial scoping and planning to execution and golive ensuring projects are delivered on time and to a high standard of quality.
• Act as an escalation point for highpriority or complex issues ensuring timely resolution and maintaining customer satisfaction.
• Collaborate with Sales Customer Success and Support teams to ensure a smooth customer journey from sales to implementation and postgolive support.
• Standardize processes and methodologies for project delivery including customer onboarding solution deployment and customer training ensuring consistency across all engagements.
• Establish and track key performance indicators (KPIs) for the Professional Services team including utilization rates capacity and CSAT.
• Work closely with the Product Engineering and Sales teams to ensure alignment of Professional Services with product development roadmaps and customer requirements.
• Collaborate with the Customer Success and Support teams to ensure customers receive exceptional service throughout their lifecycle including postimplementation support.
• Provide feedback to product management and engineering teams on customer requirements pain points and suggestions for product improvements.

What You Bring

• Bachelors degree in Business Computer Science Engineering or a related field; or in lieu of degree equivalent experience
• 7 years of experience in Professional Services
• Proven track record of delivering complex technical solutions to Law Enforcement customers ideally in both hardware and SaaS environments.
• Strong leadership skills with the ability to inspire motivate and develop a diverse team of professionals.
• Exceptional communication negotiation and interpersonal skills with the ability to build strong relationships with both internal teams and external customers.
• Strong problemsolving skills and the ability to manage multiple projects and priorities in a fastpaced environment.
• Experience working with crossfunctional teams including Sales Product Engineering and Customer Success.
• Technical understanding of hardware solutions cloudbased SaaS platforms and integration technologies.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a longterm view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the wellbeing and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.