Project Manager
Project Manager
Posted on :
04-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-05-2025
Job Description
Description
Tyler Technologies Arkansas State Enterprise is seeking to hire a detailoriented peoplefocused Project Manager to join our team in Little Rock AR. This role is key to delivering exceptional digital services to Arkansas state agencies and local governments. Youll work directly with agency stakeholders managing projects from inception to deployment and serving as their ongoing partner.
This role is a critical part of the team with varied and broad responsibilities including account & project management. This role reports to the Director of Operations and works closely with executive leadership. Excellent written and verbal communication skills are a requirement for this position.
This position will be required to be a resident of or relocate to the central region of the state of AR.
Responsibilities
Account & Project Management
- Act as the primary point of contact for assigned agency partners overseeing all aspects of project coordination implementation and followthrough.
- Manage project schedules deliverables risks and dependencies to ensure successful timely and highquality delivery of digital solutions.
- Translate business and functional requirements into detailed documentation including scope definitions work plans and testing protocols.
- Lead crossfunctional internal meetings and client checkins to communicate progress resolve issues and maintain alignment.
- Drive testing quality assurance and launch activities to ensure all deliverables meet client expectations and Tylers standards.
- Maintain accurate project records and documentation using tools such as and Salesforce to track status decisions and outcomes.
Strategic Engagement
- Establish and maintain strong working relationships with key government decisionmakers acting as a strategic partner and trusted advisor.
- Effectively communicate the value of Tylers digital government solutions through tailored presentations and product demonstrations.
- Proactively identify client needs and business goals to align project development with broader strategic objectives.
- Analyze existing business processes pain points and workflows to recommend digital solutions that drive operational efficiency and improve public service delivery.
- Collaborate with internal teams to ensure solutions are positioned and implemented to maximize longterm client success.
Testing & QA
- Conduct thorough functional testing coordinate resolution of issues with internal development teams.
- Validate enhancements and new features prior to client delivery.
Support & Continuous Improvement
- Provide postlaunch client support acting as a problem solver and solution strategist.
- Identify and implement process improvements to enhance service quality and client satisfaction.
- Assist with customer service escalations and internal troubleshooting when needed.
Qualifications
- Bachelors degree in Business Communications or a related field (preferred).
- 34 years of experience in project management software development or client services roles.
- Strong interpersonal and communication skillsmust be an active listener confident speaker and clear writer.
- Proven ability to manage multiple projects simultaneously and work independently with minimal supervision.
- Demonstrated success in building client relationships and delivering impactful results.
- Experience with project management software (e.g. Jira).
- Familiarity with CRM platforms (Salesforce experience a plus).
- Proficient in Microsoft Office Suite (especially Excel) and Microsoft Teams.
- Comfortable using Google Workspace (Docs Sheets Slides etc.).
- SQL and basic programming knowledge are a plus.
- This position requires residency in Central Arkansas with inperson meetings at partner sites and/or the Tyler office.
Required Experience:
IC
Employment Type
Contract
Key Skills
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