Senior Desktop Support Specialist
Senior Desktop Support Specialist
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Job Description
Beacon Systems Inc delivers Program Management Science Engineering and Technology Solutions to Federal Commercial State and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies NASA Voice of America FDA and State Agencies such as State of FL RI MS ND VA and WV extends our delivery of solutions worldwide.
We are looking for a Senior Desktop Support Specialist Phoenix AZ
Request you to make sure your updated Resume highlights all the belowmentioned required Skills & Experience
- Provide secondlevel support for both desktop and mobility technologies.
- Manage our Mobile Device Management (MDM) environment including app deployment OS updates and device security.
- Maintain accurate inventory records for mobile devices and cellular lines (95% accuracy required).
- Oversee the life cycle replacement of mobile devices.
- Troubleshoot and respond to help desk tickets and provide excellent service to internal and external personnel.
- Create and maintain documentation and howto guides for common procedures and issues.
- Update and manage desktop and laptop images on the imaging server.
- Support the Tanium environment for patch management and application updates.
- Assist in managing both Mac and Windows 11 devices across the environment.
- Collaborate on security updates and ensure compliance with City of Phoenix standards.
- 5 years of professional experience providing technical infrastructure or software support.
- 15 credit hours in computer science or a related field (or equivalent combination of experience and education).
- Willingness to work irregular shifts including nights weekends and holidays (24/7 operation).
- Ability to lift up to 50 lbs safely and distinguish colors for electrical work.
- Valid Arizona drivers license with a clean driving record.
- Must pass a federal background check.
- A bachelors degree in computer science or related field.
- Experience supporting 200 users 2000 computers and 800 mobile devices.
- Proficiency in ServiceNow ticketing system.
- Handson experience with Intune and Workspace ONE MDM platforms.
- Strong documentation skills (technical guides project plans scope of work etc.).
Required Experience:
Senior IC
Employment Type
Contract
