Customer Relations Admin
Customer Relations Admin
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Job Description
Customer Relations Admin
Job No: 675925
Sydney Inner Suburbs & CBD Melbourne Inner Suburbs & CBD Various
Max Term Full Time
Insurance
Pay Band 3
Customer Relations Admin
Join our Internal Customer Relations team as a Customer Relations Admin and help turn customer complaints into positive experiences. Were looking for a proactive and customerfocused individual to manage and resolve customer complaints with fairness and care.
This role is a 12month secondment and is open to internal applicants in Sydney or Melbourne. This role operates in a call centre environment managing emails and telephone calls along with creating complaint records within Customer Workbench. This role can create a pathway to becoming a Customer Relations Specialist.
What youll do
- Accurately record and maintain customer information for complaint resolution
- Respond professionally to customer concerns both verbally and in writing
- Consistently meet quality audit standards
- Build and maintain strong relationships with customers and internal stakeholders
- Support leadership in setting goals deliverables and resource needs
- Contribute to team goals through active participation and support for colleagues
- Be a positive role model and engaged team member
- Build strong mutually beneficial relationships with team members
- Go beyond stakeholder expectations by offering flexible and innovative solutions
If youre passionate about customer service detailoriented and thrive in a fastpaced environment wed love to hear from you
What youll bring
- Dispute resolution negotiation or mediation studies desired
- Minimum 12 months in an insurance role
- Knowledge of Suncorp insurance products systems and processes
- Knowledge of relevant compliance standards legislative requirements and industry codes
- Comprehensive knowledge of complaints processes and procedures
- Working knowledge of team standards and metrics centre benchmarks and company standards
- Some understanding of business market and external environments
- Occasionally required to work extra hours to meet deadlines and other tasks that may be required
If this sounds like the opportunity you have been looking for apply online today. For more information please contact .
This role is an internal role only and is not open to any external applicants.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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