AskUON Student Services Officer
AskUON Student Services Officer
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$ 74491 - 80972
1 Vacancy
Job Description
Be challenged and imagine with us
As a Student Services Officer you will provide essential advice and administrative support ensuring students have access to the information services and engagement opportunities they need to succeed.
In this role you will:
- Deliver timely and effective student support services including admissions enrolment and general administration.
- Provide advice on studentrelated policies processes and services ensuring a seamless experience.
- Support student engagement initiatives that foster belonging social connection and academic success.
This fixed term position is until the end of Feb 2026 is full time and will be located at our Central Coast Campuses on Darkinjung land.
How will you inspire us
You will have:
- A strong customer service mindset with a commitment to delivering a positive student experience.
- Excellent communication and problemsolving skills with the ability to engage effectively with students and stakeholders.
- Familiarity with working to and interpreting policy and procedure.
What we offer
The remuneration for this position is from $74491 to $80972 plus 17% superannuation and is commensurate with skills and experience.
In addition to working for a university that is breaking boundaries discovering new ways of thinking and cementing a place as a global leader we offer a range of benefits to our employees to ensure you balance your commitments stay healthy and work effectively.
These include:
- 17% super and salary packaging.
- Additional University Holiday days generous personal life and parental leave annual leave loading and additional purchased leave scheme.
- Discounts on private health insurance gym memberships software travel and more.
- A range of support and wellbeing programs.
- For more information on benefits and conditions please follow this link.
About our University
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a worldleading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence equity engagement and sustainability.
About the Unit
The domain of Regional Campuses is responsible for the management and delivery of Central Coast Campus operational activities and for driving engagement with key stakeholders. More specifically the team provide support to students and academic staff based at Central Coast Campus locations (Ourimbah and Gosford).
Your next steps
Important information before you apply:
- If viewing this on a job board other than the Universitys please click Apply (or equivalent) to reach the Universitys website where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
- Applications for this position will only be accepted from those with Australian residency or a valid work permit.
Your application must include:
- Your resume.
- A cover letter outlining your motivation to apply for this opportunity.
- A statement addressing the Essential Criteria listed below (these may differ slightly from the Position Description please only respond to the below in your application).
- Completion of an associate diploma level qualification with relevant workrelated experience; or a certificate level qualification with postcertificate relevant work experience; or an equivalent combination of professional administration experience and education/training.
- Demonstrated excellence in customer service and administration especially in a highvolume outcomesbased service environment dealing with clients from diverse backgrounds.
- Ability to interpret and apply policies and procedures identify and resolve problems and refer when appropriate.
Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 2 pages.
Applications for this position will only be accepted from those with Australian residency or a valid work permit.
We value diversity and strive to ensure that our recruitment processes are equitable inclusive and barrierfree. If you require an alternative pathway to view the Position Description or to submit an application please reach out to
We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.
Contact Us
For specific position enquiries please contact Karen Tucker Senior Change Program Manager on (02)or via email at
Having technical difficulties Please reach out to us: Please note we do not accept email applications.
Closing date:Wednesday 14 May 2025 at 11.59pm AEST
We are excited to beLooking Aheadwith you
We provide opportunities for all people regardless of their background and experience and this philosophy is reflected across all that we do.
The University of Newcastle is an equal opportunity employer committed to equity diversity and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.
#LICP1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
