Senior Program Manager
Senior Program Manager
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1 Vacancy
Job Description
Company overview:
TraceLinks software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance visibility and decision making. It reduces disruption to the supply of medicines to patients who need them anywhere in the world.
Founded in 2009 with the simple mission of protecting patients today Tracelink has 8 offices over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multienterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC and for having a great company culture by Comparably.
TraceLink is seeking a fulltime Senior Program Manager to be responsible for driving and improving TraceLinks endtoend Product Development Lifecycle. You will collaborate with crossfunctional teams to shepherd our everincreasing family of cloudbased solutions from discovery to release and maintenance while balancing customer delivery requirements against available resources and risk.
You will serve as a person who liaises and influences crossfunctionally with Product Management Engineering Architecture Operations Security Business Management Services and Marketing peers to drive company results. In this role you will develop a deep understanding of the business and how all of the pieces come together from different stakeholder perspectives toward common goals.
The ideal candidate will have a proven track record of continually exceeding expectations delivering at the highest level of quality seeing opportunities where others see challenges and operating with a customercentric focus.
What will you be doing
- Prepare project plans and collaborate with highly technical stakeholders (Engineering Product Management Architecture Security Cloud Operations etc.)
- Monitor the progress of projects and report status plans and issues to executive management
- Operate crossfunctionally in an agile environment to support the delivery of comprehensive ontime highquality products and solutions
- Handson release coordination ensuring predictability and quality of application solution and platform deployments
- Work with other members of the product management organization to ensure new functionality and fixes are being evaluated and prioritized in a timely manner
- Develop and implement strategies to minimize schedule and technical risk
- Document processes and procedures for use and educate team members to ensure consistency across the team members
- Engage internal stakeholders across multiple organizations to identify opportunities to improve processes/productivity drive improvements and increase awareness
In this role you will:
- Manage Risks Timelines Schedules Resource Availability Dependencies Delivery Dates and Communication.
- Partner with executive decisionmakers and stakeholders to deliver success and help our customers achieve the desired business value
- Partner with internal teams (Product Management User Experience Technical Communications Services Support Engineering and Executive Sponsors) to ensure coordination and alignment leveraging all necessary parties to ensure our success
- Apply TraceLink product business process methodology & ecosystem knowledge to drive effective projects
- Proactively build and expand business relationships that enable better product quality time to delivery and customer satisfaction
What were looking for:
- BS degree or higher in Project Management Computer Science Engineering IT Management of Information Systems or equivalent
- 5 years of technical program management experience
- Solid understanding of software development life cycle (SDLC) models as well as knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
- Knowledge in delivering highquality software solutions using a predictable delivery process
- Strong crossfunctional technical project management experience including planning scheduling monitoring risk management and stakeholder reporting
- Demonstrated experience in leading key projects including strategic customer programs from inception to successful rollout and beyond
- Strong documentation and presentation skills including creative thinking and willingness to work handson to deliver impactful outcomes
- Ability to balance structure process risk management and timetomarket factors
- Individuals who can work independently with crossfunctional stakeholders and quickly adjust to changing priorities
Leadership Attributes:
EXECUTION
- Strong project management experience.
- Supports the team to drive through risk and ambiguity with a strong bias towards action and delivery while incentivizing the team to follow best practices and SOPs.
- Proactively identifies and removes project obstacles or barriers on behalf of the team.
- Functions effectively under pressure with deadlines and on highvisibility projects.
- Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.
- Track record of setting targets executing a plan and delivering results against aggressive timelines.
- Ability to plan and provide structure and organization in a fastpaced changing environment.
- Evaluates products and & processes to ensure compliance where relevant.
- Participate in and lead team discussions relative to current projects.
- Contribute to the larger TraceLink community (e.g. Services Business Management Marketing Customers and Engineering).
EMOTIONAL INTELLIGENCE
- Engage with a worldclass team of project managers.
- Supports a highfunctioning team environment where people are motivated and supported to share more feel more engaged and ultimately perform better.
- Effective team and group leader who recognizes and shapes group dynamic energy progress and unproductive/disruptive behavior toward desired session goals of the session.
- Conflict Resolution skills resolving issues and conflicts allowing team members to move forward and remain motivated.
- Excellent communication skills and the ability to interface with senior leadership with confidence and clarity. Ability to interact at all levels of the organization and with other TraceLink businesses and partners.
- Demonstrated experience leading and influencing across a complex global matrix organization.
- Maintains commitment perseverance empathy and passion as a team member.
- Influences and energizes others toward the common vision and goal.
- Communicate effectively both within the immediate team and Product Management leadership.
- Strong presenter
- Ensure the team receives consistent messages and has a clear understanding of business direction strategy and results.
CRITICAL THINKING
- Uses critical thinking skills and disciplined approaches to help leaders and teams evaluate and resolve issues by defining solutions.
- Acts and decides appropriately when all available information may not be possible to obtain. Uses root cause analysis to identify correct and/or eliminate the causes of problems as well as the problem itself.
- Systems thinker; who can see patterns and relationships similarities between programs and projects. Plans and scopes programs that improve processes at scale.
- Helps assemble the larger 360 views of goals and supporting programs to reach those goals and effectively communicates that picture to others.
What will help you in this role:
- Project Management Professional (PMP) Certification or working knowledge
- Agile Certification or working knowledge
- Working technical knowledge of software platforms
- Working knowledge of GXP for the life sciences industry
- Working knowledge of agile software development lifecycle
- Working knowledge of Atlassian software (Jira Confluence)
Please see the Tracelink Privacy Policyfor more information on how Tracelink processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact .
Required Experience:
Manager
Employment Type
Full Time
