Client Service Technician 1
Client Service Technician 1
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 54880 - 82320
1 Vacancy
Job Description
Job Description Summary
Job Description
Roles and Responsibilities:
Role Summary : .
Responds to service calls to evaluate diagnose and perform repair and planned maintenance (PM) on customers basic biomedical equipment. Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment. Works with experienced Field Service Engineers and Biomedical Technicians to learn troubleshooting repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.
- Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. Perform First Look on at least one imaging or LCS modality.
- Under supervision evaluate basic customer biomedical equipment issues and implement appropriate repairs and as assigned perform PM and safety/environmental inspections.
- Learn to complete ontime and accurate Preventative Maintenance and Field Modification Instructions. Assist more experienced Field Engineers with equipment installation.
- Maintain daily communications with customers as directed to ensure resolution and proper followup leading to strong customer relations and ongoing customer satisfaction.
- Follow appropriate GE policies procedures hospital protocol and completes necessary documentation.
- Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
- Effectively communicate and partner with teammates and colleagues.
- Keep up to date on administrative responsibilities (e.g. maintaining customer service logs and internal service records in a timely manner ordering repair parts managing cycle times).
- Utilize the GEHC escalation process as needed and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
- Partner with the customer and recommend valueadded services that will help the customer run their business more efficiently.
- Keep up to date with competitor information and market trends.
Qualifications :
- Associates or Bachelors degree in Electrical Engineering Biomedical Engineering Mechanical Engineering or related field;
- OR equivalent military education;
- OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;
- OR High School Diploma/GED and 2 years of experience servicing electrical electronics IT or mechanical equipment.
- Experience with Web applications as well as Microsoft suite of products.
- The successful applicant must comply with GEHCs standard background check including a postoffer drug test. In addition during employment the employee must comply with all customer access policies including but not limited to obtaining and/or providing proof of required immunizations and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Special Physical Requirements:
- Candidate must be able to lift carry push and pull up to 35 lbs. unassisted and frequently bend stoop twist climb crouch/squat kneel/crawl sit and stand for long periods of time.
- Candidate must also be able to reach at above and below shoulder level flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color close vision distance vision peripheral vision and depth perception.
- Must have and maintain a valid Drivers License.
Willingness to be available after hours or work a rotating OnCall schedule including weekends for critical issues and coverage as necessary.
GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
Required Experience:
IC
Employment Type
Full-Time
