Senior Support, Top Accounts (They/She/He)
Senior Support, Top Accounts (They/She/He)
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Job Description
If youre here its because youre looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
Well deliver a nonvanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.
Not your usual app. We are the fastestgrowing multicategory app connecting millions of users with businesses and couriers offering ondemand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.
What makes our ride unique
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.
YOUR MISSION
Glovo is looking for a Senior Support Account Management to Top Accounts. Join us and play a key role in supporting and developing the largest restaurant partners in the market!
THE JOURNEY
- Support Account Managers in their daily work and act proactively.
- Assist with partner operations such as creating and crosschecking tasks for the content team setting up profiles for new locations and updating menus
- Manage and update CRM tools daily (e.g. Salesforce Kustomer) ensuring accurate partner data
- Track and report basic performance metrics GMV Orders AOV Courier Waiting Time Bad Rates.
- Participate in the meetings with partners and
- Track and report competitors activities.
- Coordinate crossdepartment tasks by liaising with different teams within the company.
- Collaborate with colleagues in a supportive environment that fosters growth development and real impact.
WHAT YOU WILL BRING TO THE RIDE
- You have 23 years of experience in fields like business administration account management sales support key account assistant etc.
- You are a graduate (Bachelors/Masters degree)
- Excellent organizational skills and strong attention to detail.
- Effective communication skills.
- Proactive attitude and high engagement in daily tasks.
- Good command of both written and spoken Polish and English.
- Knowledge of Google work environment Looker Google Sheets.
- CRM system knowledge (Salesforce Kustomer) is a plus.
- Ability to quickly learn new systems and tools.
Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.
We believe driven talent deserves:
- Topnotch private medical care and insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Free Multisport Card.
- Spanish or English classes.
- The freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year and personal days off.
- 5 extra days of holidays.
- Enhanced parental leave.
Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).
So ready to take the wheel and make this the ride of your life
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
Required Experience:
Senior IC
Employment Type
Full Time
