IBC Client Services Representative

Versiti is a fusion of donors scientific curiosity and precision medicine that recognize the gifts of blood and life are precious. We are home to the worldrenowned Blood Research Institute we enable life saving gifts from our donors and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine transplantation stem cells and cellular therapies oncology and genomics diagnostic lab services and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes higher quality services and reduced cost of care for hospitals blood centers hospital systems research and educational institutions and other health care providers. At Versiti we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under direct supervision by department leadership completes administrative and customer support duties related to Donor Testing Laboratory operations in a timely and accurate manner with quality that exceeds customer expectations. Takes pride in performing tasks executed at a high service level.

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Fulltime regular employes are eligible for Medical Dental and Vision Plans Paid Time Off (PTO) and Holidays Short and Longterm disability life insurance 7% match dollar for dollar 401(k) voluntary programs discount programs others.

• Understand and perform to all applicable regulatory and compliance requirements.
• Maintain donor privacy and adherence to HIPAA regulations.
• Use appropriate systems to accurately perform data entry functions.
• Review preparation of all supplemental and 3rd party laboratory testing.
• Proof read own work for content spelling accuracy and document format.
• Handle reporting of all supplemental and 3rd party laboratory testing.
• Maintain organize and archive laboratory records for long term storage.
• Manage customer requests and resolve sample problems in a prompt and courteous manner.
• Use written and verbal communication skills to provide exemplary customer service to internal
• and external customers and appropriately document interactions.
• Support the maintenance of general supply inventory as needed.
• May train others on job tasks as assigned.
• Provide support to client services specialist and other administrative personnel as needed.
• Other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

#LIKK1 #LIOnsite

Education

• High School Diploma or equivalent required
• Two years attendance at an accredited college university or technical college with emphasis in a science /medical related field preferred

Experience

• 13 years of medical related experience or training preferred
• Data Entry customer service and LIS (Laboratory Information System) experience preferred

Knowledge Skills and Abilities

• Ability to read and interpret documents such as Standard Operating Procedures safety rules operating and maintenance instructions and other department manuals.
• Strong attention to detail and problemsolving skills.
• Aptitude for computers and strong data entry skills.
• Ability to manage frequent interruptions in a fastpaced environment.
• Good customer service and communication skills.
• Flexibility to work independently and with a team.
• Ability to adapt to change and understand the impact on laboratory operations.
• Organized and able to efficiently prioritize and handle multiple tasks at one time to provide a productive workflow.
• Ability to work independently with structured written or oral instructions
• Knowledge of medical terminology preferred.
• Understands time zones and military time.

Tools and Technology

• General office equipment (computer printer fax copy machine) required
• Personal Computer (desktop laptop tablet). required
• Microsoft Suite (Word Excel PowerPoint Outlook). required
• Software systems (Customer Relationship Management Software Laboratory Information Systems Learning Management System). required