Patient Service Representative- COPC Physicians of Southern Ohio
Patient Service Representative- COPC Physicians of Southern Ohio
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Salary Not Disclosed
1 Vacancy
Job Description
The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.
- Full Time/Benefits Eligible
- MondayFriday 8am 5pm
- Chillicothe OH
Essential Duties and Responsibilities:
- Ensure patients have a positive experience during their visit whether inperson telehealth and/or over the phone.
- Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
- Greet patients and complete established checkin procedures upon arrival. Responsible for registration including data entry of patient information and insurance verification.
- Collect copays deductibles and/or outstanding balances.
- Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
- Complete clerical tasks including but not limited to distributing mail and reports filing scanning scheduling data input management of electronic fax inbox and general support to all office personnel.
- Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
- Working patient portal with potential to rotate to the front office working checkin and checkout.
- Referrals
- EPIC Duties
Qualifications:
Experience Education Licensures & Certifications
- Preferred: 1 year of administrative experience in a healthcare related setting
- Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience
Knowledge Skills & Abilities
- Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
- Strong organizational and written communication skills;
- Ability to multitask prioritize manage time effectively and respond timely to patients and/or visitors;
- Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
- Ability to work independently and in a team environment; and able to lead by example;
- Excellent computer skills knowledge of Microsoft programs and understanding of Electronic Health Record ( EHR systems)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
