Guest Service Agent (Casual)
Guest Service Agent (Casual)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!
Hourly Rate of 12.27
A WORLD OF REWARDS
- We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost.
- Opportunity to work additional hours when you can
- Free and healthy meals when on duty
- Free Parking (subject to availability)
- Modern and inclusive Team Members areas
What will I be doing
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required
- Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and or other departments
- Responsible fortaking and delivering food and drinks orders demonstrating exceptional levels of customer service and creating memorable experiences for our guests and colleagues.
- Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use upselling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security fire regulations and all health and safety legislation
- Follow company brand standards
What are we looking for
- Previous experience in a customerfocused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm efficient and organized with great attention to detail
- Ability to multitask while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story.
Find out more about all our brands and hotels Hilton Brands Global Hospitality Company
Required Experience:
Unclear Seniority
Employment Type
Temp
