Patient Excellence Coordinator

At BioScript Solutions were committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada weve grown into a national network of 13 pharmacies 100 Coverdale Clinics and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together with our thirdparty logistics and A&D Wholesale operations were proud to be a Canadian leader in specialty health care.

Your future starts here

The Patient Excellence Coordinator will prepare various servicerelated reports including KPI (Key Performance Indicator) reports as assigned by their manager. In addition they will be required to work collaboratively with BioScript Solutions Teams of Accounting Coverdale Pharmacovigilance and Quality Compliance to update and reconcile various reports and databases. The successful candidate will need advanced Excel skills and an aboveaverage working knowledge of other Microsoft Tools. They will report directly to the Assistant Operations Manager

How you will make an impact

• Gathering and analyzing data from various sources and sites
• Creation of daily weekly and monthly KPI report spreadsheets for internal and external use
• Continual improvement of reporting production to enhance quality and efficiency
• Working with the Data Analytics Team to identify and quantify key sources of data
• Crosschecking automated reporting for data accuracy and integrity
• Updating and reconciliation of reports for Accounting PV and Quality Compliance Teams
• Support QIR and CAPA (Corrective Action and Preventive Action) investigations reports as directed by CRC Leadership
• Assisting Coverdale PV with AE (Adverse Event) followup requests and reconciliations
• Assist with invoicing reconciliation as required
• Adhoc reports and projects as required

What youll bring to our team

• Expert knowledge of Coverdale programs and service deliverables.

• Education in Document control Health care QA administration or similar is preferred.
• Existing knowledge of Quality Assurance SOP or process is preferred.
• Proficient in Document management Word processing QA process Spreadsheets Email Internet
• Achieves high level of quality performance metrics within work assignments.
• Demonstrates competence in utilizing all Coverdale technology platforms.
• Demonstrates clear understanding of Coverdale service KPI metrics
• Excellent communication skills in oral and written domains
• Comprehensive data analysis skills
• Solutiondriven critical thinker
• Working knowledge of infusion clinic patient support program and specialty pharmacy operations

With one tree planted for every new hire why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Permanent FullTime

Job Location: Moncton NB

Application Deadline: July 18 2023

Our commitment to our team our patients and our community

BioScript Solutions supports public health guidelines and recommendations regarding COVID19 vaccines. As such any offers of employment will be contingent on the candidates acceptance to comply with our COVID19 Vaccination Policy.

As one of Canadas Best Managed Companies we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities to national charitable and environmental initiatives our teams passion for creating change extends from patient care to community care.

Were proud to be an equal opportunity employer. As a peoplecentric organization were committed to fostering a culture free of discrimination and providing a safe space for all team members to express their individuality. Through our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.

We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at emailprotected.

Lets Talk

If youre looking for a collaborative and dynamic workplace where you can bring and be your best apply now and join our #BestTeam