Customer Success Manager Implementation Lead
Customer Success Manager Implementation Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 90000 - 120000
1 Vacancy
Job Description
About Sunbound
Company. Sunbound is building the financial OS for senior care. The current senior care payments experience is brokenleading to higher costs operational inefficiencies for senior living operators and unnecessary stress for families. Sunbound solves this by delivering the first modern platform to manage this process endtoend saving operators and families time money and effort.
Mission. Our founders were inspired to start the business after seeing these challenges firsthand with their own families. We deeply care about supporting one of the most underserved groups in our population: seniors. Sunbounds mission is to make managing money for senior living easyso our customers can focus on what really matters: providing quality housing and care.
Team. Were a tightknit driven team with hubs in Downtown Brooklyn NYC and Washington DC.
Traction. Since launching in mid2023 we now serve thousands of families and are doing 7 figures in ARR.
Growth. Sunbound is on firegrowing over 30 monthovermonth. The senior living market is a massive and fastgrowing $230B opportunity as the baby boomer generation continues to age.
Funding. Weve raised three rounds of funding from toptier investors including Fika Ventures Bling Capital Liquid2 Ventures LiveOak Bank Cambrian Ventures and Max Venturesfirms that have backed unicorns like Square Lyft and Rippling.
About the role
Were looking for a Customer Success Manager / Implementation Lead to be the primary point of contact for our customers during implementation and beyond. In this early and strategic role youll own the customer journey from postsale through postlaunchensuring every Sunbound partner gets off to a great start and stays successful longterm.
This is an exciting opportunity for someone who loves building relationships driving impact and shaping how we do things from the ground up. Youll collaborate closely with Product Sales Support and Claims to build and scale a bestinclass customer experience.
Thisrolerequiresoccasionaltraveltoconferencesortovisitcustomers.
Responsibilities
Lead implementation and onboarding for new senior living operator customers from kickoff through successful launch
Own the customer relationship postsale becoming a trusted advisor to ensure our platform delivers ongoing value
Build and scale playbooks and tools to streamline implementation and onboarding processes as we grow
Collaborate crossfunctionally with Product Sales Support and Claims teams to surface feedback solve problems and improve the customer experience
Develop success plans and drive adoption of new features to help customers maximize the value of Sunbound
Maintain a strong pulse on customer health proactively identifying risk and ensuring high retention
Act as a bridge to finance and operations teams on the customer side supporting implementation of payment and billing workflows and acting as a consultant to improve outcomes
What we expect from you
4 years of experience in Customer Success or Implementation roles
Experience leading software implementations endtoend
Familiarity working with or within senior living operators
Comfortable working with finance teams and navigating financial workflows
Passionate about building longterm customer relationships and driving real business impact
Excited about joining an earlystage startup and rolling up your sleeves to build from scratch
Strong project management communication and problemsolving skills
Happy to dive into data to analyze impact and look for opportunities
Technical aptitude or comfort working with product and engineering team
Bonus Qualifications
Experience in the senior care AgeTech FinTech or healthcare space
Background in startups (Series AC)
Experience with customer onboarding and success tooling (e.g. HubSpot Vitally Zendesk)
Why join us
Collaborative missiondriven team that cares deeply about making an impact in senior care and doing right by our customers
Productled culture with a focus on continuous improvement learning and transparency
Real ownership in building customerfacing functions from the ground up
Opportunity to shape the future of the business and grow with us as we scale
Equal opportunity employment
We are an equal opportunity employer. We welcome amazing people from all backgrounds experiences abilities and perspectives. If you need a reasonable accommodation during the application process email us at . We hope youll join us.
Required Experience:
Manager
Employment Type
Full-Time
