Customer Service Specialist

GoodLeap

Posted on : 03-05-2025

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1 Vacancy

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Job Location

Roseville, CA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 03-05-2025

Job Description

About GoodLeap:

GoodLeap is a technology company delivering bestinclass financing and software products for sustainable solutions from solar panels and batteries to energyefficient HVAC heat pumps roofing windows and more. Over 1 million homeowners have benefited from our simple fast and frictionless technology that makes the adoption of these products more affordable accessible and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeaps proprietary AIpowered applications and developer tools to drive more transparent customer communication deeper business intelligence and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our awardwinning nonprofit GivePower which is building and deploying lifesaving water and clean electricity systems changing the lives of more than 1.6 million people across Africa Asia and South America.

Under the supervision of the Servicing Manager the Customer Service Specialist role will act as a liaison provide product/service information answer inquiries and resolve concerns regarding Goodleaps consumer finance and mortgage products through incoming phone calls and email.

Essential Job Duties and Responsibilities:

Answer incoming customer calls
Prepare and send payoff quotes to customers
Respond to incoming customer emails within target timelines
Research and resolve complicated customer account issues

Required Skills Knowledge and Abilities

Customer service skills required
Must be able to adapt to quickly learning new systems
Excellent computer skills
Positive attitude and ability to deal with clients at all stages of the process
Provide solutions for all clients and educate them on our products
Previous mortgage or consumer finance experience preferred

Compensation:$17.75/HR

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by ones supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities reassign or transfer job position or assign additional job responsibilities subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment perform the essential functions of the job or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career then we want to work with you! Apply today!

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

Apply Now

About Company

GoodLeap

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Customer Service Specialist

GoodLeap

Job Description

Essential Job Duties and Responsibilities:

Required Skills Knowledge and Abilities

Employment Type

Company Industry

Key Skills

About Company

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