Front Office Specialist
Front Office Specialist
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Job Description
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision advance eye care and improve lives. Based in St. Louis Missouri over 650 ECPaffiliated practice locations provide care in 18 states and 80 markets providing services that span the eye care continuum. For more information visit.
A Front Office Specialist employee is trained to act as the first point of contact for our patients where they set the tone for the patients visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth checkin/out experience for patients.
Essential Duties and Responsibilities
- Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude greet patients promptly with a smile and thank them when they leave
- Answer phones (both external and internal); assure prompt courteous service at all times
- Practice urgency at all times with patients time as well as doctors time and schedule
- Double check insurance authorizations to ensure completion and build accurate flow sheets
- Knowledge of common fees charged for common visits
- Check out patients and collect correct payments
- Manage patient flow in the office
- Complete daily reconciliations / close day / countdown cash drawer
- Comply with all company policies and procedures including HIPAA
- General office duties and cleaning to be assigned by manager
Other Skills and Abilities
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice
- Ability to work weekends when applicable
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Ability to grow adapt and accept change
- Consistently creating a positive work environment by being teamoriented and patientfocused
- Commitment to work over 40 hours to meet the needs of the business
- Ability to interact with all levels of employees in a courteous professional manner at all times
Education
- High school diploma or general education degree (GED); or oneyear related experience and/or training; or equivalent combination of education and experience.
Physical Demands
- While performing the duties of this job the employee is regularly required to use hands to finger handle or feel. The employee is frequently required to stand walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.
We offer health/dental/vision insurance employerpaid life insurance Paid Time Off (PTO) employermatched 401k monthly incentive programs generous employee purchase program family purchase events certification reimbursements a leadership team that knows everyone by name and loves to promote from within and a whole lot more!
If you need assistance with this application please contact (636).Please do not contact the office directly only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foremploymentwithout attention to race color religion sex sexual orientation gender identity national origin and veteran or disability status.
Required Experience:
Unclear Seniority
Employment Type
Full Time
