Medical Front Office - Patient Service Specialist
Medical Front Office - Patient Service Specialist
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Job Description
Overview
Medical Front Office Patient Service Specialist
Anaheim California
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones scheduling insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team. Must be able to communicate in Spanish.
Job Description
When patients enter our centers we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate communicate with individuals via email and phone manage patient payments and utilize multiple computer programs. Dont underestimate the impact you can make on every patients care experience even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones scheduling insurance verification and running end of day reports.
Schedule:
- Center Location: 2400 E Katella Ave Suite 405 Anaheim CA 92806
- Type of Employment: Full Time
- Hours: Weekdays (TBD)
- Compensation: $21.00 $23.00/hour based on experience
Why Join Us: (benefits for fulltime at 32 hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy worklife balance
- Your Health Matters: Comprehensive medical/RX health vision and dental plan offerings
- Invest in Your Future: Companymatching 401(k) retirement plans as well as life and disability protection
Responsibilities
We are actively seeking candidates who are adaptable and flexible patientcentric exceptional communicators detailoriented and team players.
In this role typical responsibilities include the following:
- Greet new and existing patients as they arrive register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including but not limited to: attorney offices insurance companies translation companies market operational leaders and business development team
- Collect copays from patients manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Respond to requests for information from patients providers and coworkers
Qualifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
Preferred Qualifications:
- 1 Year of Front Desk Experience
- Bilingual (English/Spanish Speaking)
Physical Requirements:
- Ability to walk stand bend and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10key) throughout a work day/shift
- Ability to lift up to 25lbs safely from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
Required Experience:
Unclear Seniority
Employment Type
Full-Time
