Account Manager - Retention

Are you passionate about building relationships and ready to take your career to the next level Join us at AXA Health as we seek a dynamic Account Manager for both permanent and 12month fixedterm contract positions.

Youll maintain and grow key relationships with our client relationship customers while achieving yearly retention targets through Sales Retention. Were looking for someone with resilience and a knack for providing exceptional service.

At AXA we work smart empowering our people to balance their time between home and the office in a way that works best for them their team and our customers. Youll work at least 40% of your week away from home moving to the majority of your working week from September 2025. Away from home means either attendance at our Leicester office visiting clients or attending industry events.

What youll be doing:

• Deliver customer excellence:Provide a professional service to all customers over the phone.
• Build strong relationships:Develop and nurture connections with our internal and external customers by delivering efficient reliable service across all communication channels.
• Hit your targets:Achieve exciting yearly retention goals through innovative retention strategies that keep our customers coming back for more.
• Handle complaints like a pro:Ensure all sales complaints are managed with care to resolve issues swiftly.
• Be accurate and compliant:Deliver precise and compliant information to our customers building trust and loyalty.

Due to the number of applications we expect to receive for this role we reserve the right to close this advert earlier than the listed closing date to ensure were able to effectively manage interest. Therefore if youre interested in joining us at AXA please dont hesitate to apply.

We know that some candidates may be discouraged from applying if they dont meet every requirement. If youre excited by this job and the prospect of working at AXA but youre not sure you tick every box wed still encourage you to apply.

What youll bring:

• Strong customer service skills with excellent phonebased experience essential.
• Developed time management skills with a high attention to detail and quality.
• Team player mentality youll work well independently and with others.
• Goal orientated organised and methodical.

As a precondition of employment for this role you must be eligible and authorised to work in the United Kingdom.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

What we offer:

At AXA UK were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to 26000
• Discretionary company & performancebased bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply click on the apply for this job button youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a longterm condition or disability and require adjustments during the application or interview process were proud to offer access to the AXA Accessibility Concierge. For our support please send an email to

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Who we are:

At AXA Health we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. Were transforming our business by developing easy efficient digital experiences for our customers. Were a collective of specialists passionate about helping our members flourish whether thats individuals and families small businesses or huge corporates.