Director of Operational Risk (OR) Advisory
Director of Operational Risk (OR) Advisory
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Job Description
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
Global Merchant & Network Services (GMNS) brings together American Express merchantand network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the companys payment network and manages bank partnerships globally.
The objective of the GMNS Control Management Operational Risk (OR) Advisory team is to provide specialized and strategic risk advisory.
GMNS is looking for a Director of Operational Risk (OR) Advisory to lead a diverse team of highperforming professionals focused on providing risk advice to business process owners to ensure risk management is embedded in the daytoday operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units functional areas and geographies with a focus on International markets.
How will you make an impact in this role
The Director GMNS Operational Risk Advisory will:
- Provide strategic risk advice to business process owners when process changes are triggered or new regulations apply. Actively involved in change management initiatives to ensure adequate assessment of risks and compliance with existing policies & regulations.
- Compile best practices and learnings from historical processes changes and product launches and leverage to support risk identification
- Assess the needs of BU and functional leaders to ensure sufficient understanding of Operational Risk Management (ORM) and controls and work closely with process owners & Risk Identification & Assessment team to assess risk & implement controls.
- Coordinate with Sales Client management Product and Marketing teams to embed ORM considerations into daytoday decisions.
- Partner with Risk Identification & Process Reduction teams to ensure risks are mitigated through adequate controls.
- Facilitate risk awareness and education within business teams to enhance their ability to manage risks effectively
Minimum Qualifications:
- 6 Years experience in operational risk management (e.g. within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
- Understanding of critical operational risk management lifecycle activities
- Excellent project management communication and interpersonal skills with an ability to interact and obtain buyin from senior BU/tech counterparts
- Expertise in process governance with a track record of establishing and overseeing robust decisionmaking processes that align with policies regulatory frameworks and/or operational standards
- Experience within financial services industry
- Strong analytical and problemsolving skills with an ability to analyze data identify trends and evaluate risk scenarios effectively
- Demonstrated history and ability to manage large teams spread over geographies and with varying backgrounds
- Based on the international market focus of this role the Director will be expected to support marketspecific responsibilities including:
- Support the execution of risk assessments and analysis of marketlevel risks/controls in accordance with the Operational Risk Management framework ensuring they are consistently performed documented and escalated in alignment with established policies and procedures and/or marketspecific requirements.
- Support GMS Frontline teams in navigating the operational risk framework such as Third Party and outsourcing risk and Process Risk Selfassessment / Risk & Control SelfAssessment in close collaboration with Control Management pillar teams.
- Understand the implications of the Risk Performance Rating (RPR) scorecard (formerly the Control and Compliance (C&C) scorecard) including trends aging recurrency and ensure that business teams have appropriate visibility on key operational risk messages implications and actions to take.
- Support the execution of risk assessments and analysis of marketlevel risks/controls in accordance with the Operational Risk Management framework ensuring they are consistently performed documented and escalated in alignment with established policies and procedures and/or marketspecific requirements.
Preferred Qualifications:
- Bachelors Degree in Finance Business Risk Mgmt. or related field; advanced degrees (e.g. MBA MSc) or certifications are advantageous
- Experience in at least one of the following:
- Assessing the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls
- Compiling and sharing best practices and learnings from historical product launches and change management initiatives
- Coordinating with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations
- Facilitating operational risk awareness and education within product and service teams to enhance their ability to manage risks effectively
- Assessing the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls
ORMCM
Required Experience:
Director
Employment Type
Full-Time
