Reservations & Royal Service Agent
Reservations & Royal Service Agent
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Job Description
Reservations & Royal Service Agent
At Fairmont Hotels & Resorts all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation & Royal Service Agent where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
This is a fulltime permanent position starting in June 2025.
Starting Rate of Pay: $21.50 per hour
We recognize tenure through our compensation hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90
Job Duties Include:
- Provide an easy efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
- Assist all external and internal callers and redirecting if/when necessary
- Take ownership of the guests request and ensure follow up according to the hotels standards
- Book and enter room reservation requests using the Property Management System
- Sell guestrooms tee times and Food & Beverage reservations to groups and individual callers
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by upselling guest rooms and recommending hotel facilities
Qualifications :
- Previous customer related experience required
- Previous Front Office or Reservations experience is an asset
- Previous Property Manager System experience preferred
- Working knowledge of Opera Cloud is an asset
- Strong interpersonal and problem solving abilities
- Professional telephone manner and demeanor with a natural response smile on the phone
- Demonstrated numerical aptitude with strong selling and assertiveness skills is a must
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Additional Information :
Visa Requirements: To progress with your application you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
