Spirits Manager

About SNDL

SNDL is the largest privatesector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in lowcost biomass sourcing premium indoor cultivation product innovation lowcost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Citizen Stash Sundial Cannabis Palmetto Bon Jak Spiritleaf Selects Versus Cannabis Value Buds Vacay Grasslands and Superette. SNDLs investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL please go to .

Primary Purpose of Job

Provide leadership and direction of a multimilliondollar business unit in partnership with the General Manager with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

About The Role

We are looking for a friendly customer service driven individual to join our Team as the Spirits Manager of Wine and Beyond Sage Hill in Calgary Alberta. The Spirits Manager will work in partnership with the General Manager and management team to help lead a multimilliondollar business to success. They will assist in the maximizing of the stores budgets and sales goals and establish a strong sales culture with accountability for operating standards and financial performance. The Spirits Manager is responsible for managing staff motivating the team to increase sales deliver exceptional customer service and ensuring customer satisfaction. They will monitory inventory levels implement visual merchandising standards in their department and oversee overall store presentation. Additionally they are to maintain a high level of product and service knowledge professional appearance demeanor and attitude at all times.

Essential Business Functions Responsibilities and Accountabilities

People Management

• Create a work culture that makes the store an inviting place to work.
• Be a role model who coaches mentors and inspires team members.
• Build confidence in your team members through proper training and support.
• Delegate tasks to team members and set daily priorities in collaboration with the Management Team.
• Set short term and longterm priorities in collaboration with the General Manager.
• Communicates in a clear and concise manner leads effective huddles meetings and coaching sessions.
• Funnels down pertinent information to the team.
• Participates in department recruitment and creates a succession plan for new employees.
• Monitors the creation of efficient department weekly scheduling for both sales and support functions.
• Completes and holds the team accountable to complete all required company training in a timely manner.
• Follows and enforces company expectations policies and procedures.
• Identifies and address HR related issues in a professional manner in collaboration with the General Manager.

Customer Offering

• Create a sale focused culture that displays a passion for our products and takes initiative to increase personal product knowledge daily and engage with customers to deliver exemplary customer service.
• Actively aim to increase and share industry knowledge to all team members.
• Greet and engage customers in conversation and use strategic methods to increase sales metrics.
• Collaborate with customers to plan liquor purchases for small and large functions.
• Motivate the team to suggest and sell products that compliment the customers purchase.
• Encourage the team to suggest our preferred label and exclusive brands.
• Resolve customer complaints regarding sales and service; inform the General Manager of all customer complaints.
• Accountable for product rollouts and product launches in partnership with the Management Team.
• Arrange prepare and host instore tasting events.
• Review customer surveys with the General Manager react professionally to all feedback.
• Understand and utilize local market trends.
• Evaluate programs and promotions for effectiveness.

Financial

• Ensure that goals are met through appropriate planning and organization of labour inventory and finances for short and longterm success.
• Meet or exceed department financial targets.
• Review daily weekly and monthly sales/metrics with the Management team. Identify wins and opportunities celebrate the wins and create a plan to improves performance where applicable.
• Review and monitor the Loss Prevention program to protect the companys inventory and assets.
• Review financial document (invoices costs etc.) for accuracy.
• Monitor scheduling and communicate any opportunities to the General Manager.

Day to Day Operations

• Complete the daily expectation checklist.
• Ensure the ManagerOn Duty program is being followed.

• Ensure opening and closing cash procedures are being followed and handled in and efficient and effective manner. Investigate and report any discrepancies to the General Manager and Cash management team.

• Ensure the team follows all merchandising and pricing guidelines.
• Set daily tasks for the store in partnership with the Management Team. Communicate expectations to the team.
• Ensure the store is always clean maintained stocked and ready for business.
• Plan merchandising strategies for large orders in collaboration with the General Manager and management team. Communicate the plan with the team and execute.
• Work with your team to ensure orders are put away the same day they arrive.
• Ensure the store standards are being upheld.
• Monitor incoming ecommerce orders and action accordingly.
• Monitor communications (email voicemail)
• Approve payroll timecards daily.
• Relay any maintenance issues to General Manager or Operations Manager.
• Execute merchandising programs in partnership with the Management Team.
• Maintain department inventory levels.

• Review and adjust department min maxes based on sales history trends and seasonality.
• Maintain the department product assortment file; Delists additions and new items.
• Request new items in partnership with the General Manager and the SNDL Merchant team.
• Identify AtRisk items and slowmoving items. Create an action plan in partnership with the Management Team to sell reduce or clear.
• Monitor and manage out of stock inventory.

• Review upcoming promotions/events and execute appropriately in partnership with the Management Team Merchants and Marketing team.
• Attend all required meetings and training sessions.

Qualifications

Work Experience

• Minimum 2years experience in retail environment
• Minimum 2years supervisory and/or management experience (preferred)

Education

• High School Diploma or equivalent
• FirstAid training is considered an asset.
• ProServe/Serving It Right Certification is considered an asset.
• WSET 2 or higher and/or other spiritsrelated training is preferred.

Physical Requirements

• Available to work a varied retail schedule including evening and weekends.
• Able to safely lift up to 50 pounds.
• Repetitive lifting bending and squatting.
• Able to stand for an extended period of time.
• Comfortable and willing to climb ladders and run other store related equipment.

Other Skills and Capabilities

• Soft skills Leadership teamwork adaptability problem solving attention to detail organized and exhibits exceptional work ethic.
• Strong communication skills (written and verbal).
• Customer service and sales driven.
• Strong sales background with a proven track record of success.
• Basic computer skills.
• Must be able to pass a Background Check.
• Must have access to reliable transportation

Why Work with Us

At Wine & Beyond we invest in our people. We provide educational reimbursement for industryrelated courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!

ADDITIONAL REASONS TO JOIN OUR TEAM!

• Competitive salary and benefits.
• Flexible hours.
• Employee Discount.
• Free Uniforms.
• Contests and prizes.
• Product Knowledge training.
• With hundreds of locations throughout Alberta & British Columbia there is a convenient location near you.

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates however we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

SNDL is an equal opportunity employer. We are committed to building a welcoming inclusive diverse and safe workplace where all our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment SNDL encourages applications from individuals of all backgrounds sexual orientation gender identity ancestry ages and abilities.