Representative, Customer Service
Representative, Customer Service
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Job Description
How many companies can say theyve been in business for over 177 years!
Here at ZEISS we certainly can! As the pioneers of science ZEISS handles the everchanging environments in a fastpaced world meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research Medical Technology Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42000 employees and have over 4000 in the US and Canada alone! Make a difference come join the team!
Whats the role
Customer Service is the primary contact for our Eye Care Professionals within the Zeiss network of labs. The team is the main liaison between our customers sales and lab operations that assures information between all parties is accurate to the customers satisfaction.
Customer Service Representative entry level handles a very high volume of calls daily taking orders as well as providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customers brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customers complaint and following the escalation process as required
Sounds Interesting
Heres what youll do:
Manages a high volume of incoming calls for order status checks as well as taking orders.
Performs all manual order entry functions for placing orders.
Provides accurate estimated shipping dates.
Followups on customer requests orders and/or any further issues in a timely manner.
Documents and reports pertinent customer feedback to management in timely manner.
Follows safety standards and reports any safety concerns to leadership.
Do you qualify
HSD / GED required
3 5 Years proven customer service experience
Previous experience using a computer and familiarity with email and Microsoft Office Suite
Basic Keyboarding skills to include 10key
Years & Type Preferred
Previous optical experience
KNOWLEDGE / SKILLS / ABILITIES
Required Knowledge / Skills / Abilities
Ability to multitask prioritize and use time effectively.
Ability to navigate multiple systems effectively
Basic understanding of order processing throughout the network
Strong verbal and written communication skills
Possess a high degree of listening and comprehension skills
Customer orientation and ability to adapt/respond to different types of personalities
Demonstrate a high degree of customer focus and a positive customer service attitude
Willingness and ability to learn optical skills and knowledge
Preferred Knowledge / Skills / Abilities
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
Position Type/Expected Hours of Work
This is a fulltime position.
The pay offered for this role may be influenced by factors such as job location scope of role qualifications education experience & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus. ZEISS also offers robust benefits including medical plans retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Christina ChoingZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race color religion creed sex gender marital status age national origin or ancestry physical or mental disability medical condition military or veteran status citizen status sexual orientation pregnancy (includes childbirth breastfeeding or related medical condition) genetic predisposition carrier status gender expression or identity including transgender identity or any other class or characteristic protected by federal state or local law of the employee (or the people with whom the employee associates including relatives and friends).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
