Production Support Analyst
Production Support Analyst
Posted on :
03-05-2025
Employer Active
1 Vacancy
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Job Description
ASSYST is looking for a Production Support Analyst position to support our government customer based in Austin TX.
This position is %100 remote
Responsibilities:
User Acceptance Testing (UAT):
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex age disability military status national origin or any other characteristic protected under federal state or applicable local law
This position is %100 remote
Responsibilities:
User Acceptance Testing (UAT):
- Develop and execute test plans test cases and test scripts based on business requirements.
- Coordinate with stakeholders to review test objectives and expected outcomes.
- Identify and document bugs or issues and track their resolution with development teams.
- Validate functionality usability and performance of systems against defined criteria.
- Maintain test result records and report findings to project managers.
- Conduct postdeployment checks to ensure system stability and functionality in the live environment.
- Monitor and document production issues analyzing root causes for resolution.
- Collaborate with technical teams to address system performance concerns promptly.
- Test newly implemented features or patches in the production environment.
- Provide status updates and recommend improvements to maintain highquality system performance.
- Analyze and resolve complex customer support tickets escalated to Level 3.
- Investigate and identify root causes of technical issues reported by endusers.
- Collaborate with development teams to address and resolve software defects.
- Perform advanced troubleshooting for system errors and application bugs.
- Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams.
- Validate fixes and updates in test environments before applying them in production.
- Recommend process improvements based on recurring issues or patterns.
- Ensure timely communication with stakeholders on ticket status and resolution timelines.
- Testing Methodologies and Tools: Proficiency in UAT processes test plan creation and familiarity with QA tools.
- Experience with system architectures databases and scripting languages to facilitate effective testing and troubles
- Exceptional working knowledge of testing tools/softwares (i.e. SQL JIRA Swagger Postman TOAD etc)
- Knowledge of industryspecific domains:(i.e. Education Data Standards Texas Education Requirements TEA etc)
- Analytical Thinking: Strong problemsolving skills to identify analyze and resolve defects during testing/prod review
- The ability to meticulously examine test results document findings and ensure adherence to quality standards.
- Excellent communication skills to effectively work with crossfunctional teams
- Prior experience in handling escalated support tickets or working in highlevel technical support roles.
- Detailoriented with a focus on quality standards.
- Technical knowledge of system architectures and scripting.
- Experience in automated testing frameworks.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex age disability military status national origin or any other characteristic protected under federal state or applicable local law
Required Experience:
IC
Employment Type
Full Time
Key Skills
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