Patient Account Representative
Patient Account Representative
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Job Description
PATIENT ACCOUNT REPRESENTATIVE
CENTRAL BUSINESS OFFICE NONCLINICAL FULLTIME JACKSONVILLE FL
Established in 2001 Southeast Orthopedic Specialists is a regional leader in musculoskeletal medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients present and future. Our mission is to make industryleading fivestar orthopedic care accessible to as many people as possible.
AtSoutheast Orthopedic Specialists we are dedicated to taking care of you so you can take care of business! Our robust BENEFITS includes the following:
- Competitive Health & Supplemental Benefits
- Monthly stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan with company match
- Employee Assistance Program available 24/7
- Employee Appreciation Days/Events
- Paid Holidays & Paid Time Off
As Southeast Orthopedic Specialists continues to grow we are hiringa FullTime Patient Account Representative at our Central Business Office in the Auto Injury Program!Please see below for the functions and requirements needed to be considered for this position:
GENERAL SUMMARY
Acts as the primary contact for answering statement and billing inquiries for the Auto Injury Program. Responsible for reducing the accounts receivable of patient balances by arranging payment on outstanding accounts.
ESSENTIAL FUNCTIONS
- Provides excellent customer service in alignment with our World Class Service expectations by promptly answering patient inquiries going above and beyond with followthrough actions and always maintaining a positive demeanor while interacting with customers both internal and external.
- Assists patients and family members with billing and account questions following up with attorneys and internal departments as needed.
- Works to resolve complaints at first contact wherever possible. Ensures all encounters are handled in a courteous professional and confidential manner.
- Proactively works outstanding patient balances by contacting patients to arrange payment on outstanding accounts. Ensures patient balances are resolved promptly.
- Analyzes accounts for proper claims processing and payment posting through inquiries from patients or staff.
- Adheres to Business Office Patient Account Representative Occupancy rate standards for incoming phone calls.
- Provides patients with estimated fee quotes and can explain insurance terms and regulations to assist patients in understanding their insurance benefits.
- Verifies the accuracy and timeliness of patient demographics and billing activities and identifies problems and trends.
- Communicates with insurance and collection agencies. Completes daily requests and works through obstacles on account balance to ensure maximum reimbursement.
- Establishes and maintains effective communication with clinics coworkers and other departments as required.
- Works to ensure that all assigned reports are worked accurately and promptly.
- Maintains account receivables identifying potential problems through registration charge corrections duplicate accounts and refunds.
- Provides feedback to management on issues that prevent timely reimbursement from payers due to contract provider and insurance company or system limitations.
EDUCATION
- High school diploma/GED or equivalent working knowledge required.
EXPERIENCE
- Requires a minimum of two to three years experience in billing or collections in a physician clinic or hospital environment.
KNOWLEDGE
- Knowledge of medical billing and collection policies and procedures ICD and CPT coding.
- Advanced computer knowledge including Windowsbased programs.
- Knowledge of legal and regulatory government provisions.
SKILLS
- Establishing and maintaining effective internal and external working relationships.
- Defusing difficult situations and able to be consistently pleasant and helpful.
- Resolving billing and payment issues.
ABILITIES
- Multitask in a fastpaced environment. Must be detailoriented with strong organizational skills.
- Interact professionally with patients providers and the public.
- Read and communicate clearly and effectively in English. Bilingual is a plus.
ENVIRONMENTAL WORKING CONDITIONS
- Normal office environment.
PHYSICAL/MENTAL DEMANDS
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching are required.
- Manual dexterity using a calculator and computer keyboard.
** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skillsabilities and working conditions may change as needs evolve. **
QUESTIONS
Contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
