Patient Service Representative Lead

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive exceptional care. Patientcentered wholeperson care. Our unique full scope teambased approach is what makes SAC Health the provider of choice for patients.

TopTier Patient Satisfaction Scores Largest Teaching Health Center FQHC 11 Locations offering 44 Specialties NCQA PatientCentered Medical Home Level 3 Certified MultiSite Approved for NHSC & NCLRP loan forgiveness programs NHSC/Nurse Corps/Pediatric Specialty HPSA Scores: Primary: 17 Dental: 25 Mental: 20

What We Are Looking For

Patient Service Rep Lead oversees the activities of the Patient Services Representatives to ensure prompt patient services; Provides general supervision and direction for Patient Registration staff in Outpatient Registration patient flow patient checkin patient records availability insurance verification financial qualifications for discount programs and resolve patient issues that may arise. Assists with the daytoday operation of the Front Business Office.

Schedule: 5 days per week 8hours per day Monday Friday Location: SBC Clinic Womens Health Patient Access Department San Bernardino CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Patient Service Rep Lead assists in overseeing the activities of the Patient Services Representatives to ensure prompt and courteous patient services.
• Assist in providing some supervision and direction for Patient Registration staff in Outpatient Registration; patient flow patient check in patient records availability insurance verification financial qualifications for discount programs and assist in resolving patient issues that may arise. Check for authorization and/or referral.
• Assists with the day to day operation of the Front Business Office. Assign proper guarantors. Ensure patients is assigned to correct PCP for continuity of care purposes
• Assist the Manager with assessing the needs of the work team to determine the efficiency and effectiveness.
• Assist in analyzing appointment metrics and data to then produce feedback if needed.
• Ability to assist with interviewing and hiring new candidates if needed must be able to work with all departments with SACHS including HR.
• Demonstrate the ability to be culturally sensitive and respect diversity work effectively and with individuals of different cultures and socioeconomic status; Passion for service.
• Other duties as outlined in the official job description.

QUALIFICATIONS:

• Education: High school diploma or equivalent required. College degree preferred.
• Licensure/Certification: Valid CA Drivers License. As a requirement of this position you must receive EPIC certification for the module you have been hired into.
• Experience: Minimum 35 years of healthcare front office experience some supervisory experience preferred or 1 year as a current PSR and have proven leadership skills.
• Essential Technical/Motor Skills: Telephone skills and computer competency required. Ability to calculate figures and amounts such as discounts and percentages is required.
• Interpersonal Skills: Bilingual English/Spanish preferred. Effectively communicate with all levels of personnel students and patients by phone in writing and in person. Must be able to read analyze and interpret procedures from various payer sources. Must possess basic writing skills.
• Work Eligibility: Must be legally authorized to work in the United States on a fulltime basis. Must not now or in the future require sponsorship for employment visas.

EEO: SAC Health is committed to fostering a diverse equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Full Benefits Package Effective on Your First Day!

Industry Leading PTO Accrual (accrued per pay period) Sick Leave Paid Holidays Paid Jury Duty Bereavement SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) Retirement up to 8% employer contribution Continuing Education and Learning Benefits Annual Mission Trip and much more!

Learn More About the Work We Do:

SAC Healths Mission: SAC Healths mission is to reflect the healing ministry & love of Jesus Christ through healthcare education & partnerships that empower our communities to flourish.

SAC Healths Core Values: Quality Healthcare Teamwork Wholeness Integrity Compassion Excellence Humble Service Respect