Leadership Development Program (Experienced Leaders) - Tampa - Summer 2025 Start

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations while making a real impact for our company through our shared purpose.

When you join our company we want you to feel valued supported and proud to work here. Thats why we offer The GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.

Do you have leadership experience and a passion for motivating teams delivering exceptional customer service and fostering a culture of accountability GEICO is seeking impactful and resultsdriven individuals to join our team in the Leadership Development Program. As part of this role you will receive training in one of our business units that will prepare you to lead teams of associates inspire them to achieve success drive results anduphold GEICOs commitment to providing bestinclass service that delights our customers. As a graduate of the program you will be eligible to apply for open Supervisor positions.

This position is ideal for individuals with at least 2 years of prior supervisory experience preferably in call centers financial services or other customerfocused industries. If you thrive in fastpaced environments and are committed to creating positive customer experiences through team success this is the opportunity for you!

Success in this role is built on the foundation of GEICOs core leadership behaviors:

• Ownership: You take responsibility for outcomes in all scenarios.

• Adaptability: You navigate dynamic environments with creativity and resilience.

• Leading People: You empower individuals and teams to achieve their best.

• Collaboration: You build and strengthen partnerships across organizational lines.

• Driving Value: You use datadriven insights to align actions with strategic goals.

What Youll Do:

• Lead mentor and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.

• Personalize your leadership approach to meet the unique needs and strengths of each team member ensuring they are empowered to provide outstanding customer care.

• Monitor evaluate and enhance team performance using key performance indicators (KPIs) to improve customer satisfaction and retention.

• Foster a positive customerfocused team environment that aligns with GEICOs mission to exceed expectations.

• Provide ongoing coaching and feedback to develop team members skills in customer service problem solving and communication.

• Hold team members accountable for delivering exceptional service and achieving performance targets.

• Address and resolve escalated customer concerns with empathy and professionalism modeling GEICOs commitment to customer satisfaction.

• Collaborate with leadership to identify opportunities for process improvements that enhance efficiency and customer experience.

What Were Looking For:

• Bachelors Degree with 6 months of supervisory experience.

OR

• A Minimum of 2 years of supervisory experience in lieu of a degree preferably within a call center or financial services environment.

Skills:

• Placement with the Sales Service or Claims team will be determined based on the candidates background and expertise.

• Proven ability to motivate inspire and develop highperforming teams to provide exceptional customer experiences.

• Strong focus on results with a track record of achieving or exceeding performance and business targets.

• Excellent interpersonal and communication skills with the ability to adapt leadership styles to diverse individuals and situations.

• Experience using data to analyze team performance and inform decisionmaking to improve customer outcomes.

• Ability to thrive in a fastpaced dynamic environment while maintaining a strong focus on customer needs.

• A collaborative mindset with a commitment to fostering inclusivity and excellence in customer service.
  

Why Join GEICO

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.

• Inclusive Culture: Join a company that values diversity collaboration and innovation.

• Workplace Flexibility: Benefit from a hybrid work model80% inoffice 20% remote after trainingand enjoy the GEICO Flex Program allowing up to four additional weeks of remote work annually.

• Professional Growth: Access GEICOs industryleading training programs and development opportunities:

• Licensing and continuing education at no cost to you.

• Leadership development programs and hundreds of eLearning courses to enhance your skills.

• Additional Perks:

• Health & Wellness: Comprehensive healthcare and wellbeing support available on Day 1.

• 401(k) Match: From day one youll be automatically enrolled in our 401(k) plan with a 6% pretax contribution. We match 100% of your contributions up to 6% of your eligible earnings with employer contributions added to your account each paycheck and vesting immediately.

• Incentives and Recognition:

• Pay Transparency: The starting salary for this position is between $28.85 per hour/$58118 annually and $36.08 per hour/$72721 annually. Many associates see a base salary increase of 10% within their first year. Top associates can see increases up to 15%!

• Corporate wide bonus programs are in place to reward top performers.