Provider Relations Call Center Lead
Provider Relations Call Center Lead
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Job Description
Provider Relations Call Center Lead
Location: onsite in Helena MT
Salary: $1820 DOE plus benefits
Schedule: 8:00 am 5:00pm Monday Friday
Would you like to be a part of a team that plays a vital role in supporting our Montana Medicaid Providers
About the PR Call Center Lead role:
The individual who fills this position will be responsible for monitoring queues and agents tasks and assisting agents on difficult calls. The individual will work closely with the PR Supervisor and PR Manager ensure the teams training are planned and completed timely. The Leadwill handle escalated calls claim reviews and call best candidate for this role will be someone who can multitask through multiple windows and has experience training. This role is a mentor to the call center team.
Job Requirements:
- High school diploma or GED equivalent
- Experience working with Medicaid/healthcare insurance
- 1 plus years Customer Service experience in an office environment
Desired Skills and Attributes/Successful candidates will have the following skills:
- Proficiency in Microsoft Office including Excel Outlook and Word
- Preferred experience delivering and creating trainings
- Exceptional attention to detail
- Strong analytical and problemsolving skills
- Effective time management abilities
- Excellent communication skills
- Capability to handle multiple tasks simultaneously
Whats in it for you
Here are a few good reasons in addition to competitive pay to work at Conduent:
- Paid Training
- Medical dental and vision benefits
- 401K and matching
- Employee discount program
- Career growth opportunities
- Positive employee friendly culture
Pay Transparency Laws in some locations require disclosure of compensation and/or benefitsrelated information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $37440 $41600 DOE.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity gender expression sex/gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military/veteran status citizenship status basis of genetic information or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to.You may alsoclick here to access Conduents ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs we DO require that you provide us with your vaccination status where legally permissible. Providing this information is a requirement of your employment at Conduent.
Employment Type
Full Time
