Head of Creative Operations - London
Head of Creative Operations - London
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Job Description
Company:
Oliver WymanDescription:
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries Oliver Wyman combines deep industry knowledge with specialized expertise in strategy operations risk management and organization transformation. The firm has more than 7000 professionals around the world who work with clients to optimize their business improve their operations and risk profile and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan NYSE: MMC.
For more information visit . Follow Oliver Wyman on Twitter @OliverWyman.
About the Role:
Were looking for a Head of Creative Operations to join our global inhouse creative studio in London.
This leadership role oversees our project managers account managers traffic managers and coordinatorsensuring our processes run smoothly our people are set up for success and our creative teams can focus on doing their best work.
Youll be responsible for optimizing the way work flows through the studio from intake to delivery. Youll bring structure without adding bureaucracy and youll champion clarity transparency and service mindset across every stage of the project lifecycle. This role offers a blend of operational leadership and creative culture suited for someone who is equally passionate about both.
Oliver Wyman embraces a hybrid working policy expecting the successful applicant to work a minimum of 3 days a week in our London office.
The weekly contracted hours for this role are 40 hours per week
What the role involves:
Creative Operations Leadership
Owning and evolving the operational framework that supports the entire creative department with a focus on clarity efficiency and scalability
Leading a crossfunctional team of project managers account managers traffic leads and coordinators across global time zones
Developing and maintaining management information reporting to track performance and operational metrics using insights to drive strategic decisions.
Defining and enforcing service levels turnaround standards and escalation pathways
Process Development
Auditing and refining existing workflows to reduce friction and improve efficiency and outcomes
Fostering a continuous improvement mindset by encouraging feedback and regularly reviewing processes for enhancement.
Developing and maintaining documentation templates and operational playbooks
Partnering with creative and technical leads to ensure handovers are smooth and expectations are clear
Project Oversight
Ensuring that projects are set up for success through accurate scoping resource planning risk evaluation and timeline management
Monitoring project health across the department and intervene where needed to unblock issues
Supporting key projects with seniorlevel coordination especially those with multiple stakeholders or high visibility
Team Management
- Managing mentoring and growing a highperforming operations team that thrives in a fastpaced creative environment
- Facilitating regular coaching feedback and structured development plans for team members
- Promoting collaboration and alignment between operations and creative leads
Collaboration & Culture
Acting as the bridge between creative business and technical teamsensuring mutual understanding and smooth collaboration
Championing a clientcentric mindset rooted in partnership transparency and clear communication
Fostering a positive solutionsoriented team culture focused on progress over perfection
Youll Thrive in This Role If You Are:
A systemthinker whos energized by streamlining complexity and designing for scale
A natural collaborator who can build strong relationships across creative business and tech functions
Experienced in managing creative workflows and crossfunctional teams across regions
Comfortable switching between bigpicture planning and handson troubleshooting
Fluent in the language of both creativity and operationsand know how to balance them
Your key skills will be:
Proven experience of leading operations in a creative marketing or agency environment
A strong understanding of creative workflows across multiple channels including design editorial and media
Experience of managing globally distributed teams and tools (e.g. project management resource planning workflow automation)
The ability to drive process and implement continuous improvement without adding friction and bring clarity to ambiguity
Excellent organizational and communication skills with a calm and solutionsdriven mindset
Youll have familiarity with current trends in creative technology including AI applications in creative processes.
Why Join Oliver Wyman
Work as One: Collaborate with diverse crossfunctional teams to create impactful learning solutions that drive our business forward.
Striving for Breakthroughs: Be part of a culture that encourages innovation and creativity where your ideas can lead to transformative learning experiences.
Be Brave: Challenge the status quo and push the boundaries of traditional learning methods. Your boldness in exploring new technologies and methodologies will be valued.
Lead with Heart: We prioritize a supportive and inclusive environment fostering personal and professional growth for all our team members.
Own Our Impact: Your work will directly influence the development of our colleagues shaping the future of our organization.
Required Experience:
Director
Employment Type
Full-Time
