Content Writer & Editor (18 months Fixed Term)
Content Writer & Editor (18 months Fixed Term)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
As a Content Writer & Editor on the Knowledge Management team you will design write and maintain online documentation for CIBC employees in banking centres call centres and operations centres (Infrastructure) teams. You will write procedures policy and product information standards and guidelines sales campaign briefs news messages job aids and other documentation as needed.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.
How Youll Succeed
Create content for the audience Youll write audiencecentred content that is clear accurate and complete by following internal CIBC and department standards and general standards for plain language and design.
Manage documentation projects You will provide documentation plans and work effort estimates prioritize work to meet timelines analyze documentation requirements and recommend solutions to our internal partners.
Look for opportunities for improvement You will ask for enduser feedback and find ways to improve the employee and client experience. You will suggest ways to improve site navigation documentation design and online communications. You will research new methods and best practices for documentation.
Work closely with internal partners and subjectmatter experts to make sure information is correct and complete.
Work independently and with the team Youll work with minimal supervision keeping management informed and escalating issues when needed. Youll work with the team to deliver large communication projects and independently lead small to medium projects. You will participate in project meetings contribute to postimplementation reviews and support team members by sharing expertise knowledge and information.
Who You Are
Youre an experienced technical writer or communicator. You can transform complex concepts into clear easytofollow documentation that gives the audience what they need to know when and how they need to know it.
You have strong skills in plain language writing and design. You understand your audiences point of view and use clear words and page layouts to make sure they understand the message. You can present information so its easy to understand use and remember.
You can create content in an online environment. You have experience with HTML or a related language. You know how to link content from different pages together to create cohesive documentation. You understand metadata and search engine optimization (SEO).
You have strong consulting and relationship management skills. You understand what your stakeholders need. You can show them how the design and wording of the documentation achieve their communication goals. You know that relationships and networks are essential to success.
You are comfortable working in a fastpaced environment. You can manage multiple deadlines competing priorities and tight timelines.
You have a degree or diploma in technical communications or a related field. Bilingualism in English and French is an asset.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Expected End Date
Job Location
Toronto81 Bay 15th FloorEmployment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Communication Copy Editing Customer Experience (CX) Digital Content Digital Products Digital Transformation Proofreading Teamwork Time Management User Experience (UX) WritingEmployment Type
Full-Time
