drjobs Patient and Clinical Services Manager

Patient and Clinical Services Manager

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1 Vacancy
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Job Location drjobs

Brisbane - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Introduction

City Fertility is looking for and enthusiastic and experiencedPatient and Clinical Services Manager to join our team!

Join one of Southeast Asias largest specialised clinic groups

Established in 2003 City Fertility is one of Australias leading IVF and fertility services group with 12 IVF clinics 70 consulting rooms and 60fertility specialists nationwide.

What We Offer

  • Competitive salary
  • Extensive support networks
  • Parental Leave and Fertility Benefits Program
  • Professional development and career development opportunities
  • Access to an Employee Assistance Programs forphysical mental social familyand financial support

About the Role

  • Patient and Clinical Services Manager
  • Full Time Permanent Position
  • Brisbane CBD

The Patient & Clinical Services Manager position is an administration management and supervisory role responsible for the patient services department and Day Hospital.

The role oversees and performs the administrative tasks alongside Patient Services Administrators with the added responsibility of managing theatre bookings rosters employee performance recruitment and escalated patient /clinician enquiries and accountability for all financial transactions. The role supports the director of nursing and General Manager.

The Patient & Clinical Services Manager requires a broad knowledge of reproductive medicine and technology a thorough understanding of Medicare legislation Private Health Fund claiming and has the ability to lead a diverse team in a fastpaced environment.

About You (criteria)

You will be patient focused compassionate supportive and a team culture promoter.

Ideally you will bring the following to the role:

  • Minimum 3 years experience in Administration Medical/Health Administration
  • Minimum 2 years customer services experience
  • Minimum 2 years day hospital administration experience (preferred)
  • Demonstrated supervisory experience mentoring skills and leadership
  • Experience in the field of Reproductive Technology (IVF) (advantageous)
  • Comprehensive knowledge of Medical terminology
  • Intermediate to advanced MS Office / Outlook skills
  • Intermediate to advanced experience with medical patient management software (Genie Clinic to Cloud Fydo Dox Simday)
  • Intermediate to advanced understanding of Medicare legislation and Private Health fund claiming
  • Experience with accounts receivable debt management and financial reporting
  • Ability to engage effectively with patients clinicians staff and relevant stakeholders
  • A willingness to embrace City Fertilitys Mission and Values
  • Problem solving critical thinking decision maker
  • Ability to prioritise and delegate workloads to meet timelines and demand
  • Highly Effective Communication and interpersonal skills
  • Ability to coach mentor and lead a large team of administrators across several departments within the business
  • Able to multitask whilst maintaining a high level of attention to detail and accuracy

Application Process

If this opportunity sounds like the perfect fit for you please apply below by the 01 June 2025 (interviews will commence immediately).

  • All personal information received by will be stored used and disclosed by us in accordance with our Privacy Policy.
  • An applicant must be legally entitled to work in Australia successful candidates are required to provideproof of their right to work in Australia prior to commencement.
  • Only candidates that can provided proof of fullCovid19 vaccinationswill be considered. Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
  • All personal information received by will be stored used and disclosed by us in accordance with our Privacy Policy.

We are committed to the development of our people and invest in ongoing training to improve performance provide career development opportunities and offer competitive salaries.

City Fertility is an equal opportunity employer All facets of diversity are important to us and we endeavour to create an environment where everyone regardless of factors such as gender age ability race ethnicity sexual orientation gender identification or religion can contribute to our progressive business.




Required Experience:

Manager

Employment Type

Full-Time

Company Industry

About Company

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