Field Technical Specialist
Field Technical Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 75000 - 107000
1 Vacancy
Job Description
Overview
CNH Industrial is a worldclass equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground we are passionate about bringing Innovation Sustainability and Productivity to all that we do. As a truly global company CNH Industrials 37000 employees form part of a diverse and inclusive workplace focused on empowering customers to grow and build a better world through our core brands: Case IH STEYR New Holland Agriculture CASE and New Holland Construction.
The Field Technical Specialist ensures equipment productivity and uptime by troubleshooting complex technical issues with root cause problem solving skills to resolve.
Ideal candidate must be located in southern California or Arizona. Ideal location will be Scottsdale AZ.
Responsibilities
- Primary InField technical expert for assigned product lines
- Dealer support for complex technical & developing product issues
- Identification and clear communication to escalate developing technical issues
- Clearly researched and dimensioned problem statements
- Support person for escalation prioritization and speed of resolution
- Identification and of infield containment solutions
- Technical Help Desk (THD) Escalation Support
- Level 2 escalation support of THD during seasonal volume peaks
- Participate on Early Warning Teams
- Support Product Improvement Program (PIP) development and
- Consult to region brand teams as required for Customer Visits and Customer Satisfaction measurements
- Service Policy Administration
Qualifications
The qualified candidate will have:
- Bachelors Degree OR Associates Degree
- Technical knowledge and understanding of equipment business industry or desired specific product knowledge earned through 5 years of related experience.
- Ability to travel up to 65
The ideal candidate will have:
- Bachelors degree or equivalent experience
- SelfStarter with excellent technical problemsolving abilities and a proven track record for performing well in a fastpaced dynamic work environment with tight deadlines and changing priorities. Ability to be flexible and resilient
- Strong computer skills negotiation skills ability to prioritize good verbal and written communication skills
- Demonstrated analytical skills and ability to develop customer and market insights
- Proven experience effectively delivering impactful projects in fastmoving environment with ability to influence all levels and work effectively across functions and geographies
- Experience with Electronic Service Tools
- Experience of Dealership Service Departments
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical dental vision disability and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave flexible work policies opportunities for selfdevelopment and paid leave for specific activities. Click here for more information!
The annual salary for this role is $75000 $107000 plus any applicable bonus (Actual salaries will vary and will be based on various factors such as skill experience and qualification for the role.
EEO
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status. Applicants can learn more about their rights by viewing the federal EEO is the Law poster here. CNH Industrial participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. You can view additional informationhere.
If you need reasonable accommodation with the application process please contact us at
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race colour religion sex sexual orientation gender identity nationality place of origin disability marital status family status age or any other ground prohibited by applicable provincial human rights legislation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
