Customer Service Specialist
Customer Service Specialist
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Job Description
Job Posting: Customer Service Specialist (POS System Solutions German Market)
Position: Customer Service Specialist
Department: POS System Solutions
Language Requirement: German
Start Date: 29th May 2025
Location: OnSite Porto Portugal
Work Schedule:
- Monday to Sunday: 06:00 21:00 (rotative shifts)
- Days off: 2 rotative days
Salary Package:
- Base Salary: 1100 gross/month (paid over 14 months)
- Performance Bonus: 50 per month
- Welcome Bonus for German Market: 3000 for all Business & Market (onsite) joiners by end of May 2025.
- Meal Allowance: 7.63 net per working day
- Transport Allowance: Not provided
Relocation Package:
For Candidates Relocating from Outside Portugal:
- Shared Accommodation:
- Room in a shared apartment for up to 12 months at a discounted rent of 280 (including utilities deducted from your payslip).
- Airfare Reimbursement:
- Up to 400 (Economy class) reimbursed at the end of the 6th month of contract.
- Temporary Accommodation:
- Hotel room provided for 28 days upon arrival (depending on the project).
For Candidates Relocating from Inside Portugal:
- Accommodation:
- Not provided unless you are currently staying in competitorprovided accommodations.
- Travel Costs Reimbursement:
- Up to 150 (Economy class) reimbursed after 180 days of contract.
- Temporary Accommodation:
- Hotel room provided for 15 days upon transfer (depending on the project).
Additional Benefits:
- Housing Relocation Package: Available for all CNX Porto projects (similar to CNX Lisbon).
- EU ID Residence Card Manifestao de Interesse or Visas (under consultation) are accepted.
Job Description:
We are looking for a dynamic Customer Service Specialist to join our team in Porto and deliver exceptional support for POS System Solutions. You will handle customer inquiries efficiently in German ensuring customer satisfaction while working within a supportive and fastpaced environment.
Responsibilities:
- Provide highquality customer service via phone email and chat.
- Troubleshoot POS system issues and escalate cases when necessary.
- Maintain accurate customer records.
- Collaborate with internal teams to improve processes and service delivery.
Requirements:
- Fluency in German (C1C2; English knowledge is an advantage.
- Ability to work flexible and rotative shifts as outlined in the schedule.
- Strong communication and technical problemsolving skills.
- Willingness to relocate or live in/around Porto.
Why Join Us
- Competitive base and performance bonuses.
- Generous welcome bonuses and relocation packages tailored to both domestic and international hires.
- Accommodation support for up to 12 months.
- Career growth opportunities in a thriving techdriven company.
Apply Now:
Send your CV and cover letter to insert email address with the subject line Customer Service Specialist German Market.
Employment Type
Full Time
