Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with DalTile a subsidiary of Mohawk Industries.
Our closeknit team of dedicated professionals has made us the success we are today. In exchange for their hard work we support our people with a familyfriendly work environment a commitment to promoting from within unique benefits that go beyond just medical and dental and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you take the first step forward and explore a career with DalTile.
DalTile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative we need someone ready to provide various support such as servicing walkin customers answering customer inquiries providing samples and completing sales transactions.
Primary Objective
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope
- Provides customer account management in a call center environment which may include but is not limited to order entry order inquiry product information order status pricing stock check and transportation management.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
- Responsible for keying in orders processing faxes and preparation of reports.
- Interfaces with various groups including but not limited to internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
- Participates in special projects and performs additional duties as required.
Experience and Knowledge Required
- High School Diploma or GED equivalency required.
- 3 years of call center or customer service experience.
- Focus on customer account management preferred.
Competencies
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions policies guidelines and processing standards. Ability to demonstrate strong organizational and problemsolving skills required. Ability to demonstrate strong interpersonal relationshipbuilding skills. Must have a moderate level of computer skills in Word and Excel. Must be detailoriented with the ability to multitask manage priorities and manage time effectively. Ability to work in a fastpaced environment.
Other Pertinent Job Information
While performing the duties of this job the employee is regularly required to stand use hands and reach with hands and arms. The employee is required to walk stoop kneel crouch or crawl. The employee may sit climb balance talk or hear. The associate must have the ability to regularly lift to 1530 lbs and at certain times you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision peripheral vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
We offer competitive salary and a comprehensive benefits package career opportunities and an environment of creativity and growth. Examples include: Company Match on 401kEmployee Purchase Discount and Tuition Reimbursement.
DalTile is a proud supporter of our U.S. military veterans and their families Thank You for Your Service!
Active military transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
Required Experience:
Unclear Seniority
Employment Type
Full Time
