Service Operations Manager
Service Operations Manager
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Job Description
We are currently seeking a Service Operations Manager to join our growing team and help drive excellence in field service operations across North America.
About the Role
As Service Operations Manager you will play a critical role in ensuring the efficient deployment of Field Service Technicians optimizing internal processes and enhancing overall service performance. You will lead a team of schedulers and administrative professionals while collaborating closely with field leadership operations and customerfacing teams to deliver responsive highquality service.
What Youll Do
Oversee daily scheduling and dispatch of Field Service Technicians for installations maintenance and emergency service.
Optimize technician assignments based on skillsets geography and workload to meet service priorities.
Lead scheduling and administrative support teams in coordinating travel documentation invoicing and reporting.
Identify and resolve scheduling conflicts and workflow inefficiencies.
Drive continuous improvement in service operations through process analysis automation and system enhancements.
Monitor and report KPIs including technician utilization response time backlog status and customer satisfaction.
Partner with leadership teams to align service execution with customer expectations.
Lead training and change management to support new processes and tools.
Ensure timely completion of administrative and financial service tasks including invoice reconciliation and reporting.
Step in as needed to support dispatching or administrative coverage during highvolume periods.
What Were Looking For
Education & Experience
Bachelors degree in Business Operations Management Engineering or related field.
5 years of experience in service operations or administrative management.
2 years in a leadership or supervisory role.
Experience supporting field service or maintenance operations strongly preferred.
Technical Skills
Proficient in scheduling tools ERP systems (SAP preferred) and Microsoft Office Suite.
Skilled in data analysis performance metrics and reporting.
Comfortable working with workflow automation and process optimization tools.
Familiarity with mechanical/electrical service environments is a plus.
Soft Skills
Strong leadership coaching and team development abilities.
Excellent organizational communication and problemsolving skills.
Detailoriented and adaptable in a fastpaced environment.
Customerfocused with a passion for operational excellence.
Physical Requirements
Primarily officebased with some travel (1015%) to service sites and internal meetings.
Ability to lift up to 15 lbs as needed.
Must be able to communicate clearly in person over the phone and via email.
Why Join BHS Corrugated
Be part of a global leader in corrugated solutions.
Work in a collaborative and innovative environment.
Competitive salary and comprehensive benefits package.
Opportunities for professional development and career advancement.
Please send resume to apply!
Required Experience:
Manager
Employment Type
Full-Time
