IT Operations Manager
IT Operations Manager
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$ 83000 - 90500
1 Vacancy
Job Description
TS/SCI with active polygraph required!
Hours:
- Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements.
- Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs.
- Evaluating employees to enhance their performance development and work product. Addresses performance issues and makes recommendations for personnel actions.
- Leading incident response during critical outages and ensuring proper notification to management and customer POCs.
- Preparing Daily Report on Incidents/Change/Problem tickets and SLA status
- Preparing summary report on all Major incidents occurring on shift
- Preparing Operations Center scheduling
- Must be able to communicate professionally with all levels of personnel from technicians to senior management.
- Strong time management communication interpersonal and presentation skills
- Strong troubleshooting and technical skills in networking and desktop support.
- Experience with enterprise management monitoring tools such as HP Openview Solarwinds or Splunk a plus.
- Experience with ITSM tools such as Remedy Service Now Service Manager or equivalent required
- Experience scheduling in a 24x7 environment
Requirements:
3 years of experience in programs and contracts of similar scope type and complexity are required.
Bachelors degree in engineering from an accredited college or university is required.
our (4) years of additional network engineering experience may be substituted for a Bachelors degree.
or send resume to
Approximate Salary Range: $83000 $90500
SOME of our COMPREHWNSIVE BENIFITS OFFERINGS!
401(k) with 6% company match VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Dental Insurance
Vision Insurance
Life and Disability Insurance
Complimentary AURA Identity Theft Protection
Tuition Reimbursement (can be used for professional licenses and certificates)
Paid Time Off (Vacation Sick and Holiday time)
Referral bonuses
And more!
Required Experience:
Manager
Employment Type
Full Time
