Manager â Digital Product Management, iRefresh, Financial Crimes
Manager â Digital Product Management, iRefresh, Financial Crimes
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Job Description
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
Are you someone whos looking for a new challenge in Product Management Are you someone who is motivated by delivering critical capabilities to ensure American Express can continue to back our cardmembers and their businesses Do you enjoy a dynamic collaborative work environment where you can make a mark Are you passionately curious with an impulse to seek new information and explore novel possibilities Then you could be just who were looking for!
We have an exciting opportunity for a Manager Digital Product Management iRefresh within the dynamic Financial Crimes Product & Capabilities team which forms part of the Companys ongoing Financial Crimes Transformation program. This Product Manager role will be a thought leader with a delivery & solutions mindset having a broad endtoend perspective across our KYC Refresh product called iRefresh including exciting developments to digital customer journeys in the channels (Web Mobile App and Servicing Portals) uplifted Customer Demographics Data Platforms and enhanced Document Processing to accelerate our expansion of the solution across international markets. This role will partner with and support other Product Managers on the team who have specific capability areas and take a lead role in discovery for strategic product alignments that influence our roadmap. Youll also take a lead role in our transition from transformation to a sustainable product.
How will you make an impact in this role
You will be responsible for helping shape and evolve our roadmap and strategic deliverables across the AML program. You will be a product strategist and will partner with product owners platform engineering and business teams across the enterprise to help design the processes that enable our roadmap and vision statement and provide the process & featuresets powering our AML we will supportinitiatives that align to the Financial Crimes Transformation strategy driving outcome oriented and customer centric conversations with our business collaborators and partners.
International Operational Excellence is a newly expanded organization responsible for supporting our international Issuing and Acquiring businesses across 27 markets and has established a centralized Financial Crimes Transformation and Anti Money Laundering (AML) program designed to accelerate progress in delivering on KYC and AML is in response to increased regulatory risk as a result of growing expectations and expanded regulatory requirements.
The Financial Crimes Transformation program is focused on defining a robust and sustainable AML KYC framework that can demonstrate:
- Clear longterm vision underpinning an optimised customer journey and servicing strategy translated into a multiyear capability set and delivery roadmap
- Robust sustainable processes that drive a high degree of quality with effective controls and rigorous business testing
- Strong business governance and accountability
- Mature business risk management practices in relation to AML and Terrorist Financing
Responsibilities:
- Endtoend Product Manager across iRefresh who is the lead for discovery envisioning and execution of strategic deliverables to deliver the roadmap
- Develop the right AML KYC processes and experiences for our customers in partnership with key stakeholders understanding their current and future needs and in alignment to regulatory requirements & commitments
- Communicate and build consensus across multiple teams across the globe in creating solutions to business needs including leading inperson and virtual meetings
- Translate complex business objectives into capabilities and features working closely with enterprise platform and engineering teams
- Being passionate about the product advocating the vison to inspire the program partners and stakeholders
- Build and maintain a prioritized product roadmap and backlog of refined capabilities
- Full participation with PI Planning in support of Agile and SAFe practices. Effective Product Management in close partnership with our Lean Portfolio Management (LPM) and Project Delivery & Integration (PD&I) teams to support planning and execution across multiple platforms
Minimum Qualifications:
- Proven experience in Digital Product Management & Development and delivering on a product roadmap with experience of Agile or other software development methodologies
- Selfstarter who shows individual initiative proactiveness and personal accountability
- Ability to establish and maintain effective working relationships with all levels within the organization internally and externally
- Excellent communication and collaboration skills to collaborate with various partners and to understand & articulate business outcomes
- Curious and inquisitive happy to ask questions and challenge the status quo
- Understanding of the AML/KYC domain is preferred
- University degree or equivalent experienceis desirable
Required Experience:
Manager
Employment Type
Full-Time
