Client Support Officer

Location: Johannesburg Gauteng
Employment Type: FullTime Permanent
Salary: R204000 per annum (marketrelated subject to experience)

Job Description

We are seeking a dedicated and professional Client Support Officer to deliver exceptional service to clients. The successful candidate will handle client inquiries resolve issues and maintain strong relationships to ensure client satisfaction. This role involves managing client communications processing requests and collaborating with internal teams to meet client needs.

Key Responsibilities

• Respond to client inquiries via phone email or inperson ensuring timely and accurate resolutions.

• Process client requests including orders complaints and account updates.

• Maintain accurate client records in CRM systems and generate reports as needed.

• Build and nurture positive relationships with clients to enhance retention and satisfaction.

• Collaborate with internal teams (e.g. sales technical support) to address client requirements.

• Identify opportunities to improve client experience and provide feedback to management.

• Ensure compliance with company policies and South African labor and consumer protection regulations.

Minimum Requirements

Educational Qualifications

• South African High School Qualification: National Senior Certificate (Matric/Grade 12 with passes in Mathematics and English.

• Tertiary Qualification (Advantageous):

  • National Certificate Vocational (NCV) Level 4 in Office Administration or Marketing from an accredited TVET College.

  • OR National Diploma (N4N6 in Business Management Customer Service or Office Administration from a TVET College.

  • OR Diploma/Degree in Business Administration Customer Service Marketing or a related field from a recognized university.

Experience and Skills

• 02 years of experience in customer service client support or a related role (experience in a TVET or clientfacing environment is an advantage).

• Proficiency in Microsoft Office (Excel Word Outlook) and CRM software (e.g. Salesforce Zoho or HubSpot is advantageous).

• Excellent communication interpersonal and problemsolving skills.

• Ability to handle highpressure situations and multitask in a fastpaced environment.

• Basic understanding of South African tax laws and compliance (e.g. PAYE UIF SDL) is a plus.

Additional Requirements

• Ability to undergo vetting processes (citizenship criminal checks qualification verification).

Package and Benefits

In compliance with South African labor laws the remuneration package includes:

• Basic Salary: R204000 per annum subject to annual review based on performance.

• Statutory Benefits:

  • Contribution to Unemployment Insurance Fund (UIF) as per the Unemployment Insurance Act.

  • Skills Development Levy (SDL) contributions for ongoing training and development.

  • PayAsYouEarn (PAYE) tax deductions as per South African Revenue Service (SARS) regulations.

• Additional Benefits:

  • Medical aid contribution 50 employer contribution to a registered medical scheme).

  • Pension/provident fund contribution 7.5 employer contribution matched by employee).

  • Annual performancebased bonus (discretionary typically 12 months salary).

  • 21 days of annual leave plus public holidays as per the Basic Conditions of Employment Act.

  • Paid sick leave 30 days over a 3year cycle) and family responsibility leave 5 days per annum).

• Professional Development: Access to training programs and learnerships to enhance skills in client service and relationship management.

Application Process

• Submit a comprehensive CV with three contactable references.

• Include certified copies of qualifications (not older than three months).

• Shortlisted candidates will undergo a vetting process including citizenship criminal and qualification checks.

• Correspondence will be limited to shortlisted candidates.

Notes

• Late applications will not be accepted.

• The employer is committed to diversity and equity in employment in line with South African labor laws.

We are an equal opportunity employer and encourage applications from all qualified candidates.