Norwegian Customer Support Analyst - Sofia
Norwegian Customer Support Analyst - Sofia
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Job Description
Customer Support Analyst Norwegian & English
Help people trust their money in a digital world.
This isnt a scriptreading job.
Youll be the human connection between users and a worldclass fintech platform where accuracy clarity and empathy are key to every interaction.
Were hiring a Norwegianspeaking Customer Support Analyst whos curious detailoriented and ready to become an expert in digital finance support. If youve got the communication skills well teach you the tools and together well build a support experience that users trust.
What Youll Do:
Support Norwegian and Englishspeaking users with questions about payments accounts and financial tools
Investigate platform behavior detect inconsistencies and escalate where needed
Liaise with compliance technical and fraud teams to ensure fast accurate resolution
Offer users not just answers but confidence
Keep service quality high even when things get complex or timesensitive
What Were Looking For:
Fluency in Norwegian (C1/C2 and English (B2 or higher)
Experience in customer support or a servicedriven role fintech or tech is a bonus
Techcomfortable: navigating dashboards CRMs or internal platforms feels natural
Strong written and verbal communication skills with a calm clear approach
A mindset that values precision patience and user trust
What We Offer:
Relocation package available
Structured onboarding and fintech training no finance background needed
A multicultural supportive team focused on excellence not call volume
Career development and the chance to grow with a rapidly evolving sector
The opportunity to make a real impact in how users experience and trust their financial tools
If youre ready to bring clarity and confidence to the world of digital finance and do it in a way that reflects the needs of real people this is your next step.
Apply now and shape how the future of fintech feels.
Employment Type
Full Time
