IT Intern - End User Computing

Why work for Nebraska Methodist Health System
At Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special conveying a difficult diagnosis with a compassionate touch going above and beyond for a patients needs or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay excellent benefits and a great work environment where all employees are valued! Most importantly our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Corporate Office
Address: 825 S 169th St. Omaha NE

Work Schedule: Summer months; minimum of 20 hours per week worked between 8:00am 5:00pm MonFri. Specific schedule to be worked out with selected candidate.

Provides handson support for Methodist Health Systems PC desktop laptop mobile device audiovisual and applications support for end users in the desktop computing environment for the organization. Under the supervision of a senior member of the team; installs diagnoses repairs maintains and upgrades all end user hardware and equipment to ensure optimal performance. This is an internal customerfacing role and requires prioritization responsiveness and good customer service; technical abilities with the potential to learn and progress under the supervision of IT supervisor or senior members of the End User Support Team; and effective verbal and written communication skills.

Responsibilities:

Essential Function

Computer and telephony services Provide entry level PC desktop laptop mobile device audiovisual phones and application support including Microsoft and Mac Operating Systems/Software and other applications used in the health system.

• Assess requests to determine customer needs by applying knowledge of computer technology applications and utilizing available resources to make recommendations based on established standards and guidelines.
• Install hardware and software in a timely efficient manner based on client request and following instructions.
• Diagnose and solve technology related incidents by troubleshooting and correcting the problem(s).

Customer Relations

• Develop and maintain appropriate business relationships to ensure a positive representation of the Information Technology (IT) division.
• Interact with customers in a professional and courteous manner.
• Recognize and practice a selfless approach to customer service towards the team and customers.
• Maintain composure with customers s in difficult situations.
• Regularly check in with supervisor or designee to review work and priorities.

Schedule:

Summer months; minimum of 20 hours per week worked between 8:00am 5:00pm MonFri. Specific schedule to be worked out with selected candidate.

Job Description:

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D) required.

Experience

• Experience installing desktop computing hardware and software preferred.
• Experience working with Windows and Mac operating systems preferred.
• Experience using Office suite applications (MS Office PDF editing software Browsers) preferred.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Knowledge of IT concepts and techniques (tcpip Windows networking etc.).
• Ability to assist other members of the End User Support Team in diagnosing and resolving IT issues.
• Ability to communicate effectively both verbally and in writing.
• Ability to support desktops laptops printers mobile devices Macs AV equipment telephones and other IT peripherals.
• Ability to install Microsoft Windows and the Microsoft Office Suite web browsers PDF editing software and other office productivity software applications.
• Ability to work independently and as part of a team.

Physical Requirements

Weight Demands

• Medium Light Work Exerting up to 35 pounds of force.

Physical Activity

• Not necessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%33%):
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Lifting
  • Pulling/Pushing
  • Reaching
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Frequently Performed (34%66%):
  • Fingering/Touching
  • Grasping
  • Keyboarding/typing
  • Repetitive Motions
  • Sitting
  • Speaking/talking
• Constantly Performed (67%100%):
  • Hearing
  • Seeing/Visual

Job Hazards

• Not Related:
  • Chemical agents (Toxic Corrosive Flammable Latex)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise temperature lighting wet floors outdoors sharps) (more than ordinary office environment)
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha Beta and Gamma (particles such as Xray Cat Scan Gamma Knife etc)
  • Radiation NonIonizing (Ultraviolet visible light infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Rare (133%):
  • Equipment/Machinery/Tools

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa more than 30 clinic locations a nursing and allied health college and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891 service to our communities has been a top priority. Financial assistance health education outreach to our diverse communities and populations and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation gender identity or any other classification protected by Federal state or local law.